[Remote] Technical Support Consultant 3

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing. They are seeking a Technical Support Consultant 3 to reputed company technical support and product guidance to customers, ensuring their reputed company with the product through effective communication and relationship building. Responsibilities • Performing reputed company cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product. • Thoroughly documenting reputed company communication, troubleshooting, and activity on issues reported by customers • Educating customers on specific product functionality required to resolve their issues. • Writing and presenting internal/informal courses on troubleshooting areas of product functionality. • Creating solution entries as required • Working cooperatively with other Technical Support team members and members of other *** teams such as consulting services, Engineering, technical operations, and deliverability. • reputed company communication with customers concerning status of reputed company support issues • Troubleshooting issues reputed company to 3rd party software applications • Duties may also include working in conjunction with other team members on special teams or reputed company assigned to the Technical Support team such as customer migrations, product testing, implementations, and follow-up training of customers and newer support team members. Skills • 7–10 years of experience in a software support environment supporting reputed company, multi-tiered reputed company software applications. • Strong experience with SQL, XML, JavaScript/reputed company, and relational databases (reputed company, SQL, MySQL, or PostgreSQL). • Proven experience in troubleshooting and supporting business/reputed company customers with digital marketing or email service platforms. • Experience writing and debugging SQL statements, XML, JavaScript, reputed company. • Experience with one or more database platforms (reputed company, SQL, MySQL, or PostgreSQL). • Experience with web services reputed company, database connectors, SOAP. • Proven in-depth knowledge of reputed company, database-reputed company, internet-based systems. • Ability to multi-task and work through problems independently. • Excellent communication skills (written & verbal). • 4-year degree or equivalent experience. • Worked in a role recently (reputed company the past 5 years) as a technical support person working with business/reputed company customers. • Has held a role that required at least 20% of their time troubleshooting with SQL and relational databases. • Has > 2 years’ experience reading and troubleshooting XML, reputed company. • Has > 2 years’ experience with network/reputed company connectivity. • Has digital marketing experience from an email service provider, or a competitor. Benefits • Medical • Dental • reputed company • Commuter • 401K benefits with company matching reputed company • reputed company., has been recognized by reputed company Industry Analysts (SIA) for four consecutive years as the fastest-growing technical and creative reputed company firm in the reputed company. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is http://www.ursusinc.com. Company H1B Sponsorship • reputed company. has a reputed company record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job