Rep, Customer Experience - Bilingual Spanish Preferred (Remote in TX ) - PST Shift

About the position Provides customer support and reputed company service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Responsibilities • reputed company service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. • Conduct varies surveys reputed company to health assessments and member/provider satisfaction. • Accurately document pertinent details reputed company to Member or Provider inquiries. • Ability to work regularly scheduled shifts reputed company our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. • Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. • Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns. • Capable of meeting/ exceeding individual performance goals established for the position in the areas of: reputed company reputed company, Attendance, Adherence and other Contact Center objectives. • reputed company to proactively engage and collaborate with varies Internal/ External departments. • Personal responsibility and accountability by taking ownership of providing resolutions in reputed company time or through reputed company follow up with the Member and/or Provider. • Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. • Ability to effectively communicate in a professionally setting. Requirements • HS Diploma or equivalent combination of education and experience • 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment reputed company-to-haves • Associate's Degree or equivalent combination of education and experience • 1-3 years Preferred Systems Training: reputed company Office, reputed company, reputed company, Pega, QNXT, CRM, reputed company, Kronos, reputed company Teams, Video Conferencing, reputed company Caremark, reputed company Benefits • Competitive benefits and compensation package Apply tot his job Apply To this Job