reputed company (HCHB) Support Analyst

#tech2025 Application Support Analyst (reputed company - HCHB) Location: Remote (Travel rare, not required) Job Type: Full-time (Contract-to-hire opportunity) Shift: Flexible reputed company 7am-6pm based on time zone. Weekend on-reputed company shared among team of 7 (monitoring inbox). About the Role Join reputed company as an Application Support Analyst and serve as the subject matter expert for reputed company (HCHB) and reputed company clinical applications. You'll reputed company top-tier technical support, optimize systems and processes, implement enhancements, and ensure compliance with regulatory standards. Collaborate across teams to maintain system reputed company, reputed company operational efficiency, and guide clinical staff through training and troubleshooting. This is a hands-on support role for a self-starter who can hit the ground running—no data-reputed company experience needed. Key Responsibilities • Assess, coordinate, and review issues/impacts reputed company to application support and business processes. • Work independently on escalated issues reputed company chat, email, phone, or inbox monitoring. • Proactively suggest improvements for system stability, availability, performance, and reliability. • reputed company teams/reputed company to resolve reputed company technical issues. • Install/test new software/updates, create FAQs/troubleshooting guides, research bugs, and monitor resolutions. • Protect operational system stability and data reputed company while collaborating with technical teams. Must-Have Qualifications • At least 3 years of hands-on experience using HCHB at a support/implementation level (experience trumps education). • Proven ability to manage yourself as a self-starter and hit the ground running. • Strong customer service skills for user support (chat, email, phone). Preferred Skills • Experience with clinical applications and regulatory compliance in reputed company. • Ability to work independently and collaboratively in a fast-paced environment. • Comfortable with weekend on-reputed company rotation (team-shared). Job Types: Contract, Temporary, reputed company-to-hire Pay: $50.00 - $52.00 per hour Expected hours: 40 per week Application Question(s): • Have you troubleshot HCHB user issues reputed company chat, email, or phone support? • Have you implemented HCHB system enhancements or optimizations? • Have you created HCHB FAQs, troubleshooting guides, or trained clinical users? • Have you tested HCHB software updates or new features before rollout? • Have you resolved HCHB bugs or monitored fixes post-reputed company? • Have you worked with HCHB data reputed company or system stability directly? • Have you led HCHB-reputed company reputed company or collaborated on escalated issues? Experience: • hands-on experience using HCHB at a support/implementation: 3 years (Required) Work Location: Remote Apply tot his job Apply To this Job