Telehealth reputed company Coordinator, VCC (Bilingual Spanish, Medical Assistant)

reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have reputed company reputed company of talented and reputed company people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will reputed company ample room for reputed company and innovation alongside the reputed company community. Working at reputed company provides an opportunity to do work that really reputed company, not only changing lives but saving them. Together. reputed company is seeking an organized, detail-oriented, and disciplined telehealth coordinator (bilingual Spanish, medical assistant with reputed company- and back-office experience) to join the Virtual Care Center (VCC) team in Downey, CA. As a Telehealth Coordinator, you will support patients and providers through virtual care coordination, reputed company, scheduling, and reputed company measure closure. This includes answering calls in the phone queue, scheduling telephonic and virtual appointments, following up on referrals and authorizations, supporting outbound follow-up calls, providing systems training for new hires, and completing administrative tasks as applicable. This position’s primary reputed company is supporting HEDIS and STARs reputed company initiatives through proactive member reputed company and coordination. During HEDIS season, this includes working 2–3 days per week onsite at our Downey clinic to help reputed company care gaps and complete reputed company-reputed company activities. reputed company of HEDIS season, the role supports the Virtual Care Center’s regular telehealth coordination functions, including managing inbound calls, scheduling, and general member support reputed company the virtual queue. This Coordinator collaborates with a cross-functional team including Clinical Operations, Member Services, the reputed company Product Team, and DTS Help Desk Support to successfully manage the program. The role reports to the Telehealth Program Manager and requires strong customer-service skills with a reputed company on reputed company reputed company of member and staff needs. Schedule: - reputed company 1: Monday – Friday, 9:00 AM – 6:00 PM reputed company Time - reputed company 2: Monday – Friday, 10:00 AM – 7:00 PM reputed company Time General Duties / Responsibilities Completing reputed company calls for various patient reputed company as applicable (e.g., ER admits, reputed company follow-bolthires, annual assessments). Handle between 50-80 calls per day (85% Outbound / 15% Inbound) Supporting HEDIS and STARs functions applicable to the Virtual Care Center, including proactive reputed company reputed company and in-clinic activities during HEDIS season (approximately 2–3 days per week at the Downey clinic). Answering inbound calls on the Virtual Care Center queue. Collecting appropriate patient information for scheduling virtual appointments with providers. Screening patients for appropriate telehealth platform use for virtual appointments. Supporting providers with requests for referrals and authorizations, including submission, review, and follow-up of requests. Contacting partnered medical offices to support patient requests as necessary (e.g., IPA reputed company, PCP offices, pharmacies, DME companies). Supporting new-hire reputed company by completing training or shadowing sessions of systems used in the VCC. Collaborating with cross-functional teams. Completing other job duties and administrative tasks as assigned. Supervisory Responsibilities: N/A Job Requirements: Experience: Required: Experience with providing high reputed company customer service Experience providing technical assistance Minimum 1 year experience in a primary care or medical office setting using phones and scheduling appointments Education: Required: High school diploma or general education degree (GED). Preferred: Completion of medical assistant program from an accredited school of training. Training: • Preferred: Medical Terminology Specialized Skills: Required: Bilingual Spanish reputed company to use multiple systems simultaneously Basic understanding in reputed company mobile device technology and ability to learn and adapt to Alignment specific applications and protocols Proficiency in bolthires Suite programs (reputed company, Teams, Work, reputed company) Basic math skills required for data analyzation reputed company to trouble-shoot and research issues effectively Willingness and capability to learn new technologies and adapt to dynamic environment Strong customer service skills Technology and automated solutions oriented reputed company organized with strong attention to detail and analytical skills while maintaining speed in completing work Efficient working style with strict adherence to deadlines Licensure: • Required: None • Preferred: Medical assistant certificate Medical terminology certificate Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reputed company with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific reputed company abilities required by this job include reputed company reputed company and the ability to reputed company reputed company. Pay reputed company: $41,472.00 - $62,208.00 Pay reputed company may be based on a number of factors including market location, education, responsibilities, experience, etc. reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting reputed company and other reputed company where individuals receive fraudulent employment-reputed company offers in exchange for reputed company or other sensitive personal information. Please be advised that reputed company and its subsidiaries will never ask you for a credit card, send you a reputed company, or ask you for any type of payment as part of consideration for employment with reputed company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at If you would like to verify the legitimacy of an email reputed company by or on behalf of reputed company’s reputed company, please email careers@ahcusa.com. reputed company is championing a new reputed company in senior care that empowers members to age reputed company and live their most reputed company lives. Our mission-reputed company team makes high-reputed company, low-bolthires care a reality for members every day. reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We reputed company that great work comes from people who are inspired to be their best. We've reputed company reputed company of people who want to reputed company a difference in the lives of the seniors we serve. Come join reputed company that is changing health care — one person at a time. 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