**Experienced Customer Service Associate Representative – ONSITE at blithequark**
Are you a customer service professional with a passion for delivering exceptional experiences in a fast-paced environment? Do you thrive in a dynamic setting where no two interactions are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Service Associate Representative. In this role, you will be the face of our organization, interacting with patients, healthcare professionals, and other stakeholders to provide top-notch support and resolve complex issues with ease.
**About blithequark**
At blithequark, we are dedicated to revolutionizing the way healthcare services are delivered. Our team of passionate professionals is committed to providing innovative solutions that make a tangible difference in people's lives. As a customer service associate representative, you will be part of a dynamic team that values collaboration, creativity, and a customer-centric approach. Our state-of-the-art facilities and cutting-edge technology ensure that you have the tools and resources needed to excel in your role.
**Responsibilities**
As an Experienced Customer Service Associate Representative at blithequark, your primary responsibilities will include:
* Handling outbound patient calls in a polite and professional manner while adhering to department guidelines.
* Researching and evaluating each return independently to determine the return type and resolution course.
* Maintaining accurate documentation and system records of all returns to provide efficient service.
* Opening and sorting incoming mail and packing orders as required.
* Processing Hazmat materials while protecting individual health information and following safety guidelines.
* Processing credits within limits of authorization and forwarding credits for further processing.
* Maintaining the Clerk Room and performing necessary functions within it.
**Key Requirements**
To succeed in this role, you will need to possess the following essential qualifications:
* High school diploma or GED required.
* Pharmacy Technician License highly preferred.
* 1-2 years of relevant working experience.
* Health insurance experience with medical insurance knowledge and terminology is preferred.
* Intermediate data entry skills and working knowledge of Microsoft Office required.
* 10 key experience required.
* Detail-oriented with good analytical skills.
* Excellent written and verbal communication skills with the ability to interact well at all levels.
* Well organized with the ability to multitask.
* Ability to lift 25 lbs.
**Nice-to-Haves**
While not essential, the following qualifications would be highly beneficial in this role:
* Experience in a healthcare or pharmacy setting.
* Familiarity with medication return processes.
**Benefits**
As a valued member of our team, you will enjoy a range of benefits, including:
* Smoking cessation program
**Career Growth Opportunities and Learning Benefits**
At blithequark, we are committed to helping our employees grow and develop their skills. As a customer service associate representative, you will have access to a range of training programs, workshops, and mentorship opportunities designed to enhance your knowledge and expertise. Our team is passionate about sharing their experience and expertise with others, creating a culture of collaboration and continuous learning.
**Work Environment and Company Culture**
Our state-of-the-art facilities are designed to promote collaboration, creativity, and productivity. Our team is passionate about delivering exceptional customer experiences, and we strive to create a work environment that is inclusive, diverse, and supportive. As a customer service associate representative, you will be part of a dynamic team that values innovation, teamwork, and a customer-centric approach.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to supporting the well-being of our employees. Our benefits package includes:
* Comprehensive health insurance
* Retirement savings plan
* Paid time off
* Professional development opportunities
* And more!
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Associate Representative role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!