**Experienced Customer Service Representative – Open Enrollment Support for Senior Citizens – REMOTE M**

At blithequark, we're dedicated to providing exceptional service to our valued customers, and we're seeking a talented and compassionate Customer Service Representative to join our team. As a key member of our Open Enrollment Support team, you'll play a vital role in assisting senior citizens with their prescription drug benefits during the open enrollment period. If you're passionate about helping others and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading provider of innovative solutions for the healthcare industry. Our team is committed to delivering exceptional service, fostering a positive work environment, and promoting long-term growth and development. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. **Job Summary** We're seeking a highly skilled and empathetic Customer Service Representative to join our Open Enrollment Support team. As a remote employee, you'll be responsible for handling inbound calls, troubleshooting issues, and providing accurate resolutions to our valued customers. If you're a team player with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service Representative, you'll be responsible for: * Handling inbound calls and assisting customers with their benefit questions * Troubleshooting issues and providing accurate resolutions * Updating customer records and documenting all interactions * Delivering exceptional service with patience and professionalism * Collaborating with internal teams to resolve complex issues * Staying up-to-date with product knowledge and regulatory requirements * Participating in ongoing training and development programs to enhance your skills and knowledge **Requirements** To be successful in this role, you'll need: * Customer service or call center experience (preferably in the healthcare industry) * Strong communication and multitasking skills * Reliable internet and a distraction-free home workspace * High school diploma or GED * Ability to pass a drug screen and background check * Dependable attendance and punctuality * Excellent problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Previous experience working with senior citizens or in a healthcare setting * Knowledge of prescription drug benefits and regulatory requirements * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies** To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Excellent time management and prioritization skills * Ability to work independently and as part of a team * Strong adaptability and flexibility in a dynamic environment **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills and knowledge. As a Customer Service Representative, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Flexible work arrangements and remote work options **Work Environment and Company Culture** As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our company culture is built on the values of: * Exceptional customer service * Collaboration and teamwork * Innovation and creativity * Continuous learning and development * Diversity and inclusion **Compensation, Perks, and Benefits** As a Customer Service Representative, you'll enjoy: * Competitive hourly rate of $17.31/hour * Paid virtual training (2 weeks) * Opportunity to be hired permanently * Positive, team-oriented environment * Flexible work arrangements and remote work options * Ongoing training and development programs to enhance your skills and knowledge * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and compassionate individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Duration and Schedule** This is a temporary-to-hire position, with a duration of September 6, 2025 – January 30, 2026. The schedule is Monday – Friday, 8:30 AM – 5:00 PM. **Location** You must reside near Harrisburg, PA, and be able to commute to the area as needed. **Equipment Provided** As a remote employee, you'll have access to: * Computer and accessories * Reliable internet connection * Virtual training and development programs * Ongoing support and resources to ensure your success Don't miss this opportunity to join our dynamic team and make a difference in the lives of our valued customers. Apply today to become a Customer Service Representative at blithequark! Apply for this job