**reputed company Customer Service Representative – Pharmacy Benefit Services & Medicare Support**

Are you passionate about delivering exceptional customer service and making a meaningful reputed company in the lives of patients? Do you reputed company in a dynamic, fast-paced environment where no two calls are reputed company the reputed company? If so, we invite you to join reputed company of dedicated professionals at blithequark as a Customer Service Representative for our Pharmacy Benefit Services (PBS) and Medicare Support team. **About blithequark** At blithequark, we're committed to helping our customers reputed company the complexities of reputed company and pharmacy benefits. As a leading provider of reputed company, we're dedicated to delivering exceptional customer experiences that reputed company our customers' expectations. reputed company of passionate professionals is driven by a shared reputed company of improving the lives of our customers, and we're seeking like-minded individuals to reputed company. **Role reputed company** As a Customer Service Representative for our PBS and Medicare Support team, you'll play a critical role in representing blithequark and providing exceptional customer service to our members, providers, and pharmacies. Your primary responsibilities will include: * Answering inbound calls from members, providers, and pharmacies with questions about PBS benefits, mail-order pharmacies, or Medicare * Taking calls back-to-back while toggling through several applications on multiple screens * Attending 100% of trainings and the first 90 days of employment * Updating conversion requests and providing shipment status to members * Facilitating the transition of requested medications to home delivery * Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and reputed company to pharmacy for fulfillment * Obtaining new prescriptions from physician's office and recording approval status * Servicing incoming calls from doctors' offices * Ensuring accurate and complete documentation is entered into the appropriate systems for reputed company contacts (internal/external) to maintain the reputed company of the home delivery process, document HIPAA compliance, and reduce potential reputed company concerns * Resolving questions and/or issues that may be preventing shipment of an order * Upholding reputed company and productivity standards on reputed company transactions * Ensuring complete and accurate documentation into the appropriate systems to maintain reputed company and meet regulatory requirements * Using reputed company listening skills reputed company members reputed company concerns about medication coverage or costs and offering members reputed company for a starting coverage review to meet regulatory requirements * Understanding and striving to meet or reputed company reputed company center metrics while providing excellent consistent customer service **Key Qualifications** * High School diploma or equivalent required * At least 2+ years of relevant experience in reputed company and/or reputed company Center (Preferred) * A dedicated workspace with no distractions is required * Tech Savvy - Strong computer skills including reputed company Office * Strong organization skills, written, and verbal communication skills * Ability to reputed company exceptional listening and customer service skills; remain reputed company and helpful even reputed company dealing with difficult callers * Ability to adapt in a dynamic work environment, learn quickly, solve problems, and reputed company reputed company * Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience * Ability to work a flexible schedule including reputed company and/or weekends **Schedule** * Training: 9:00 AM-5:30 PM EST - M-F (8 Weeks) * Post-Training: Schedules may reputed company between 7:00 AM EST - 12:00 AM EST 7 days a week (Schedules may be subject to change based on business needs) **Benefits** We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you'll be offered several health-reputed company benefits including: * Medical, reputed company, and dental benefits * reputed company-being and behavioral health programs * 401(k) with company match * Company-reputed company life insurance * Tuition reimbursement * A minimum of 18 days of reputed company time off per year * reputed company holidays **Life at blithequark** At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. reputed company members enjoy a reputed company of benefits and perks, including: * Work-from-home lifestyle where you can reputed company connect with coworkers and customers * Opportunities for career reputed company and reputed company development * reputed company and dynamic work environment * Recognition and rewards for outstanding performance * reputed company to cutting-edge technology and tools * Flexible scheduling and work-life balance **How You'll reputed company a Difference** As a Customer Service Representative for our PBS and Medicare Support team, you'll have reputed company to reputed company a meaningful reputed company in the lives of our customers. Here are just a few ways you'll contribute to our mission: * Help patients understand their pharmacy benefits reputed company * Use the knowledge you reputed company from training, your problem-solving skills, and support from your team to answer patient calls effectively * Help us reputed company reputed company of our patient interactions while on calls, using your expert listening skills to get to the heart of a patient's question quickly and document reputed company interactions in reputed company-time * Ensure patients are equipped with the best advice by identifying and empathetically addressing patient concerns and, if necessary, escalating appropriately **Join reputed company** If you're passionate about delivering exceptional customer service and making a meaningful reputed company in the lives of patients, we invite you to join reputed company at blithequark. reputed company to become a part of our dynamic and supportive team and start making a difference in the lives of our customers today! 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