**Job Title:** Experienced Customer Service/Call Center Specialist – Mortgage Loan and Banking Expertise at blithequark

**Job Description:**

Join the blithequark Team: A Dynamic and Innovative Leader in the Financial Services Industry

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to explore this exciting opportunity to become a valued member of our team at blithequark, a forward-thinking organization that's revolutionizing the way people interact with financial services. **About blithequark** At blithequark, we're committed to empowering individuals and families to achieve their financial goals through innovative products, exceptional customer service, and a culture of excellence. Our team is comprised of dedicated professionals who share a common vision: to make a positive impact on our customers' lives. As a Customer Service/Call Center Specialist, you'll play a vital role in delivering this vision, working closely with our customers to resolve issues, answer questions, and provide personalized support. **Job Responsibilities:** As a Customer Service/Call Center Specialist at blithequark, you'll be responsible for:

• Answering calls and resolving customer issues in a timely and professional manner
• Logging issues and problems, ensuring accurate and detailed records
• Being dependable and maintaining a strong work attendance record, with a history of punctuality and reliability
• Collaborating with team members and call center management to contribute to department goals and maintain service level objectives
• Promptly escalating urgent customer concerns or issues, ensuring timely resolution and minimizing customer dissatisfaction
• Providing exceptional customer service, with a focus on empathy, active listening, and problem-solving

**Experience/Training:** To succeed in this role, you'll need:

• Minimum one year's experience in a call center or financial services or similar specialist position
• Familiarity with Fair Debt Collection Practices, Telephone Consumer Protection, Consumer Financial Protection Laws, and Consumer Privacy Laws (desirable)
• Strong analytical skills, with the ability to assess issues and apply the appropriate sense of urgency
• Excellent communication and interpersonal skills, with the ability to effectively communicate feedback and present observations, trends, and recommendations to peers and management staff

**Skills and Abilities:** To excel in this role, you'll need to possess:

• Passion for providing the highest quality customer care
• Computer literacy and comfort navigating MS Office Suite of Products (Word, Excel, etc.) – at least 2 years of experience
• Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork
• Strong problem-solving skills, with the ability to assess issues and apply creative solutions
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines

**Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service/Call Center Specialist, you'll have access to:

• Regular training and development opportunities, including workshops, webinars, and coaching sessions
• Opportunities for career advancement, with a clear path for progression to senior roles
• A supportive and inclusive work environment, with a focus on employee well-being and satisfaction

**Work Environment and Company Culture:** At blithequark, we're proud of our dynamic and innovative work environment, which is characterized by:

• A collaborative and inclusive culture, with a focus on teamwork and open communication
• A commitment to employee well-being and satisfaction, with a range of benefits and perks
• A fast-paced and exciting work environment, with opportunities for growth and development

**Compensation and Benefits:** As a valued member of our team, you'll enjoy:

• Hourly pay rate of $18.16 + $4.57 for your own insurance
• Paid Time Off, Sick Leave, Vacation Time, and 11 Paid Holidays
• Hourly Health and Welfare Pay (to cover health benefit insurance)

**Education and Citizenship Requirements:** To be eligible for this role, you'll need:

• High school or equivalent
• US Citizenship

**Work Location:** This role is based in our Tulsa Office, where you'll work in a dynamic and fast-paced environment with a team of dedicated professionals. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job