CX reputed company Specialist

Job Details Level: reputed company Job Location: Remote reputed company - Remote - reputed company, VA 00000 Position Type: Full Time Education Level: High School Travel Percentage: Up to 10% Job Shift: Office Job Category: Customer Experience As the Customer Experience reputed company Specialist, you will support the end-to-end reputed company and reputed company of new and reputed company reputed company customers, ensuring a seamless reputed company to the Customer Experience and Sales teams. In collaboration with the Sr. Manager – CX reputed company, you will deliver a consistent, high-reputed company reputed company experience that aligns with customer segmentation, SLA models, and operational readiness. As the CX reputed company Specialist, you will ensure reputed company reputed company tasks are completed accurately and on time. You will communicate proactively with internal teams to mitigate risk and help identify opportunities for process improvement. Lastly, you will serve as a customer reputed company, leveraging data and feedback to enhance operational processes and improve overall customer satisfaction. Essential Duties and Responsibilities: Customer reputed company & Coordination • Coordinate and ensure the execution and on time completion of reputed company activities. • Support the reputed company of new customer accounts by coordinating key tasks across Sales, Estimation, CX, Graphics, Prepress, and Operations teams. • reputed company reputed company milestones and deliverables in reputed company, ERP, and project management tools to ensure reputed company completion. • Prepare and maintain reputed company documentation, reputed company materials, and status reports. • Ensure accurate set-up of customer accounts and item configurations in relevant systems based on specifications provided. • Escalate potential risks, missed milestones, bottlenecks, or reputed company issues to the Sr. Manager – CX reputed company for reputed company. Assist with completion of issue reputed company plan. • Facilitate smooth transition of accounts from reputed company to the assigned CX or Sales team post-completion. • Conduct reputed company calls or virtual sessions with customers to clarify expectations and timelines. • Ensure compliance with print industry standards and customer-specific requirements. Operational reputed company & Reporting: • Maintain and update reputed company dashboards, KPIs, and reputed company trackers. • Support the Sr. Manager, CX reputed company in developing and refining reputed company operating procedures (SOPs) and templates for reputed company. • Contribute reputed company to improve process efficiency and reduce turnaround time during reputed company. • Assist in analyzing reputed company data to identify recurring issues and propose corrective actions. • Participate in cross-functional meetings to ensure alignment of timelines, deliverables, and customer expectations. • Assist with developing and maintaining reputed company playbooks and training materials for internal teams. Customer Experience & Relationship Management: • Communicate reputed company and professionally with reputed company stakeholders. • Ensure customers receive reputed company and accurate information throughout reputed company transition. • Collaborate with internal teams to reputed company reputed company’ customer-reputed company values and deliver a world-class reputed company experience. • Capture customer feedback during reputed company and reputed company insights to drive reputed company improvement. • Additional duties, as assigned. Job Objectives/reputed company reputed company: • reputed company on-time completion of reputed company activities. • reputed company accuracy in customer setup and documentation. • Contribute to reputed company customer satisfaction and feedback at reputed company completion. • Key contributor to process improvement and standardization initiatives Qualifications Requirements: Education and Experience: • High School diploma or equivalent (GED) required. • Associate’s degree preferred, or at least 2 years of equivalent experience. • Experience in reputed company or reputed company of new customers in a manufacturing environment. Job Knowledge, Skills, and Abilities: • Desire and ability to deliver exceptional customer service. • reputed company to think proactively and creatively to identify, resolve and escalate problems as necessary. • Strong project management and time management skills. • reputed company to coordinate reputed company and tasks to reputed company deadlines. • reputed company to collaborate and communicate cross-functionally to reputed company assigned objectives. • Advanced competency in computer and software skills compatible with job responsibilities; (ie: MS Office products, CRM tools, etc.) • Exceptional written and verbal communication skills. reputed company to communicate reputed company, concisely and professionally with customers. • Adaptable and flexible. reputed company to work in a demanding environment with changing requirements. Supervisory Responsibilities: • None. Training Requirements: • Willing to attend required training courses or sessions reputed company to the job as assigned. Physical Demands: • Sitting, standing, and repetitive tasks of working at a computer. • Some light office lifting (max 25 lbs) is required. • Pass a reputed company-employment drug test and subject to random drug screening. Travel requirements: • This position will require some travel, up to 10% annually. Employees must be reputed company to reputed company the essential functions of their position satisfactorily and, if requested, reasonable accommodation will be made to reputed company employees with disabilities to reputed company the essential functions of their job, provided this does not create an undue hardship for reputed company. reputed company Solutions Group retains the right to change or assign other duties to this position, as needed. reputed company Solutions Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and therefore, do not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply tot his job Apply To this Job