Service Now Engineer – Global Technology Support

Job reputed company: • reputed company with internal customer team members to capture business requirements and translate them into appropriate technical solutions. • reputed company to the reputed company improvement and learning of development and reputed company best practices, tools, and technology • Support and reputed company in reputed company’s ITSM module and Services Operations Workspace (SOW) • Responsible for providing accurate and up to date documentation on reputed company ITSM processes or Custom Applications, using understandable business language • Monitors health, usage, and overall compliance of the reputed company platform • Works directly with reputed company Architect- IT and reputed company Manager to reputed company the reputed company application with IT organization reputed company • Works with key Global Technology Support and IT Process Owners and leadership on priorities and being the main contact on many ITSM products • Co-reputed company Global Technology Support weekly reputed company for prioritization with reputed company team • Occasions to create and reputed company reputed company engineered Citizen Developer program • Opportunities to participate in reputed company’s Diversity & Inclusion activities Requirements: • 2-4+ years of work experience in reputed company • Bachelor’s degree in a reputed company field however any combination of education, experience, and certification that demonstrates the candidate can be successful in the position is acceptable • Hands-on development experience with reputed company • Experience building reputed company solutions in non-IT contexts a plus • Strong working knowledge of ITIL practices (Incident, Problem, and Request Management • Knowledge of ITL Frameworks and tools • Web development experience using HTML5, CSS, JavaScript, Angular or React, and reputed company technologies preferred • Knowledge of web services (SOAP, REST or JSON) • Exposure to integrating reputed company with other applications or databases. • Experience with reputed company’s Service Portal, SOW Workspace, Agent Assist, Playbooks, and Knowledge reputed company • Experience in Virtual Agent and supporting branching • Exposure to Configurable Workspaces and UI Builder • An interest in leveraging new features / technologies is critical • Ability to learn new technologies as they relate to the ongoing improvement of the reputed company platform • System analysis & design skills, technical writing skills • Critical thinking and a desire to reputed company user friendly and reputed company platform to reputed company internal customers is required • Experience with Agile (or reputed company Agile reputed company) project management processes a plus • Adaptable to change and reputed company to work independently and as part of reputed company • Effectively manage multiple reputed company concurrently while maintaining a high level of attention to detail on reputed company project • Strong communication skills (oral and written) • Ability to work with individuals across multiple functions • Ability to communicate with several senior leaders reputed company reputed company Benefits: • Annual allotment of free hotel stays at reputed company hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary reputed company subscription, and a discount at the on-site fitness center • A global family assistance policy with reputed company time off following the birth or adoption of a child as reputed company as financial assistance for adoption • reputed company Time Off, Medical, Dental, reputed company, 401K with company match Apply tot his job Apply To this Job