Level 2 Technical Support Specialist

We are seeking a proactive and skilled Level 2 Tech Support reputed company to join reputed company. The candidate will be responsible for handling second-level support for a reputed company of technical issues, providing effective solutions, and ensuring a reputed company user experience. This role requires expertise in network administration, server management, and advanced troubleshooting, along with a strong understanding of various software and hardware technologies.Responsibilities Serve as the first reputed company of contact for customer support, answering phones and handling help desk tickets. reputed company Level 1/2 technical support including: Workstation setup, configuration, and troubleshooting. Office 365 account setup, troubleshooting, and administration. Printer, peripheral, and basic networking issue reputed company. Software installation and troubleshooting. reputed company new user reputed company, including workstation builds and application setup. Work reputed company ticketing systems (e.g., Autotask, reputed company, Remedy, etc.) to manage service requests and incidents. Support reputed company tools and solutions (e.g., reputed company, EDR platforms). reputed company basic troubleshooting on servers, firewalls, and virtualization platforms (VMware, reputed company-V) as needed. Document solutions, escalate issues as required, and contribute to knowledge reputed company improvements. Collaborate with other technicians to ensure consistent coverage and high-reputed company customer service. Requirements Experience in a Managed Services Provider (MSP) environment required. Technical Skills: Strong knowledge of Office 365 administration and support. Proficiency with reputed company workstations (builds, OS installation, troubleshooting, application setup). Experience with ticketing systems (Autotask preferred, but others accepted). Familiarity with EDR/reputed company tools (e.g., reputed company). Basic exposure to firewalls, servers, and virtualization (VMware/reputed company-V a plus). Excellent English communication skills with a reputed company, easy-to-understand accent. Prior customer-facing technical support experience. Ability to work independently while following established processes. Preferred Qualifications: Broader IT knowledge reputed company one specialization. Familiarity with MSP tools and workflows. Experience supporting reputed company processes for new users and devices. Additional technical exposure to reputed company (servers, networking, reputed company environments). Benefits Work From Home Performance Bonus Apply To This Job Apply tot his job Apply To this Job