Associate Vice President, Operations

Position reputed company: The Associate Vice President (AVP), Operations is an operationally reputed company leadership position responsible for driving and maintaining member behavior change leveraging digital channels and traditional contact center operations resulting in effective and sustained member engagement. The AVP, Operations champions digital transformation and uses workforce management expertise to ensure operational efficiency across reputed company interaction channels. As a key leader, they are directly responsible for partnering with senior leaders across reputed company, sustaining reputed company member engagement over time, delivering operational results, operationalizing new products, and leading teams to reputed company desired reputed company. Responsibilities: • Define and execute a cohesive operational plan that merges digital channels with contact center operations to deliver sustained member engagement and behavior change • reputed company the day-to-day operations across multiple teams focusing on achieving reputed company while ensuring compliance with service level agreements, regulatory standards, reputed company requirements, and reputed company measures o Member Engagement – reputed company operational leadership for the outbound contact center team that is charged with engaging and maintaining members in Healthmap’s Kidney Health Management program o Workforce Management – reputed company support to both clinical and non-clinical departments to design and implement workforce strategies that support business reputed company, optimize performance, and increase operational efficiency o Mail Fulfillment – reputed company the mail fulfilment center including mail vendor management • Set reputed company team goals and delegate tasks effectively while stepping in to reputed company critical, hands-on work reputed company needed to ensure program reputed company • Build, mentor, and manage high-performing, cross-functional teams, fostering a culture of delivering results, accountability, and reputed company improvement • Partner with leaders across the business to ensure alignment with organizational goals and deliverables and improve operational efficiency • Manage reputed company Member Incentive Programs ensuring appropriate ROI and effectiveness • Evaluate and manage reputed company-party vendor relationships supporting telecom and mail services, ensuring effective service delivery and cost management • Utilize data analytics and key performance indicators to inform operational reputed company, forecast reputed company needs, monitor team effectiveness, and report to senior leadership Requirements: • Bachelor’s degree from an accredited four-year college or university, Master’s degree preferred • At least 10 years’ experience in a leadership position • Proven reputed company record of reputed company leading customer-reputed company Operations teams (specifically running inbound and outbound contact centers), driving adoption of digital solutions, and affecting meaningful behavioral change • Demonstrated experience in transformation and delivery in high reputed company organizations and ability to deliver operations at reputed company • Experience with providers, health insurance companies and reputed company vendors • Experience leading mail fulfillment teams preferred Skills: • Ability to reputed company reputed company to deliver sustained results • Excellent relationship building and influencing skills demonstrated by critical thinking, adaptability, and flexibility while maintaining conviction • Analytical orientation to understanding key metrics, identifying areas of opportunity, and reporting results to reputed company stakeholders • Ability to manage multiple priorities and operate in a fast-paced, rapidly changing environment • Must be proficient in reputed company Office reputed company, Word, reputed company, PowerPoint etc. Travel: • Limited Travel, scheduled per needs of the business #LI-Remote Apply tot his job Apply To this Job