**Job Title:**

Experienced Bilingual Customer Service Representative – Disaster Relief Support & Empathy **Location:** Houston, TX (Hybrid) **Pay Range:** $21.56 - $17.20 + $4.36 Health/Wellness **Join blithequark in Making a Difference** Are you passionate about delivering exceptional customer service, especially in times of crisis? Do you have a strong ability to empathize with individuals facing extreme hardship? If so, we invite you to join blithequark as a Bilingual Customer Service Representative – Disaster Relief Support & Empathy. In this vital role, you will provide immediate assistance to individuals affected by natural disasters, offering emotional support, guidance, and solutions to help them navigate the relief process. **What's the Job?** As a Bilingual Customer Service Representative, you will be the first point of contact for individuals affected by natural disasters, such as hurricanes, floods, wildfires, and more. Your primary responsibilities will include: * Handling inbound and outbound calls with empathy, patience, and compassion, providing immediate assistance to individuals in need. * Listening attentively to customers' needs, demonstrating a deep understanding of their challenges, and offering emotional support to ensure their concerns are heard. * Guiding customers through the available relief services, programs, and resources they may be eligible for, including housing, financial aid, and recovery services. * Assessing each caller's unique situation to provide the most relevant and appropriate solutions or referrals to relief agencies, shelters, or other support systems. * Remaining calm and focused when dealing with customers in distress, using active listening and de-escalation techniques to address heightened emotions. **What's Needed?** To succeed in this role, you will need: * Demonstrated ability to connect with individuals facing extreme hardship, offering genuine emotional support. * Excellent communication skills, especially in high-stress, emotionally charged situations. * A strong customer-first mentality, with experience in providing timely and efficient solutions. * Bilingual proficiency in Spanish is required for this position. * Reliable high-speed internet at home to work from home. * Comfort using web-based tools and Microsoft Teams for communication and operations. * Ability to work flexible hours within a shift range from 6:30 AM EST to 1:00 AM EST. **What's in it for me?** As a valued member of the blithequark team, you can expect: * A competitive salary and benefits package. * Access to ongoing professional development and training in disaster response and customer service. * Opportunities to make a direct and meaningful impact on individuals and communities affected by natural disasters. * Initial in-person meeting for equipment distribution and introductions. * After training, the role will be work-from-home with company-provided equipment. * Ongoing support from a centralized helpdesk and access to a web-based tool for intake and form submission processes. **About blithequark** blithequark is a leading global workforce solutions company, helping organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. **Our Commitment to Diversity & Inclusion** blithequark is committed to providing equal employment opportunities in a professional, high-quality work environment. It is the policy of blithequark and all of its subsidiaries to recruit, train, promote, transfer, pay, and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law. **Ready to Make a Difference?** If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **Apply Now** Apply to this job Apply for this job