**Experienced Customer Care Representative - Remote Opportunity at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Customer Care Representative. As a key contributor to our customer service team, you will play a vital role in providing top-notch support to our clients, helping them navigate their queries and concerns with ease. **About blithequark** blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment. At blithequark, we believe that our employees are the driving force behind our success, and we strive to create an environment where they feel valued, inspired, and supported. **Benefits of Working with blithequark** As a Customer Care Representative at blithequark, you can expect a comprehensive package of benefits that will enhance your career growth and overall well-being. Some of the perks include: * **Paid Training**: We invest in your professional development, providing you with the skills and knowledge you need to excel in your role. * **Competitive Wages**: Our compensation packages are designed to recognize your value and contributions to our team. * **Full Benefits**: Enjoy comprehensive medical, dental, vision, 401k, and other benefits that support your health and financial security. * **Paid Time Off**: We believe in work-life balance, offering generous paid time off to recharge and pursue your passions. * **Employee Wellness and Engagement Programs**: Our programs are designed to foster a positive work environment, promote employee well-being, and encourage collaboration and growth. **TP and You** At blithequark, we're committed to making a positive impact on our clients' lives, and we're looking for fearless individuals who share our passion for delivering exceptional customer experiences. As a Customer Care Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from diverse backgrounds and experiencing the thrill of no two days being the same. **Did You Know?** Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We believe in empowering our employees to reach their full potential and achieve their career goals. **Work from Home Requirements** As a remote Customer Care Representative, you'll have the flexibility to work from the comfort of your own home. To ensure a seamless experience, we require: * **Personal Device**: You'll need a desktop, laptop, or tablet with Windows 11 or later, a minimum of 4GB RAM, and a Wired Ethernet LAN connection. * **Internet Requirements**: Your internet connection must meet the following criteria: * Minimum subscribed download rate equal to or exceeds 15.0 Mbps * Minimum subscribed upload rate equal to or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN * Proof of internet speed required * Clean and quiet workspace **Your Responsibilities** As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key tasks will include: * **Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns** * **Calmly attempt to resolve and de-escalate any issues** * **Escalate interactions when necessary and appropriate** * **Respond to requests for assistance and/or possible processing payments** * **Track all call-related information for auditing and reporting purposes** * **Provide feedback on call issues** * **Upsell if required** **We're Looking for Fearless People** We're seeking individuals who are inspired to deliver only the best in all that they do. If you're a people person with a passion for customer service, we encourage you to apply. **Qualifications** To be considered for this role, you'll need to meet the following qualifications: * **High School Diploma or equivalent** * **Minimum of 6 months of customer service experience** * **Must be 18 years of age or older** * **Ability to type at least 25 words per minute** * **Comfortable with desktop computer systems and have general knowledge of Windows-based systems** * **Customer service and/or sales experience preferred** * **College degree preferred but not required** **Key Competencies** To succeed in this role, you'll need to possess the following key competencies: * **Process Excellence**: Demonstrate commitment to following established procedures and be customer service driven. * **Collaboration**: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * **Communication**: Outstanding communication, listening, and analytical skills. * **Organizational Skills**: Strong organizational and problem-solving skills. * **Emotional Intelligence**: Ability to prioritize tasks and work well under pressure while remaining focused. * **Open-Mindedness**: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * **Critical Thinking**: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * **Solution-Oriented**: Proactive approach to problem-solving with a focus on creating a positive customer experience. **EOE/Disability/Vets** blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from individuals with disabilities and veterans. **Apply Now** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Join our dynamic team at blithequark and embark on a rewarding career journey that will take you to new heights. Apply for this job