Advisor, Coca-Cola Parts Order Process

This role is responsible for providing dedicated support for customers and business partners by processing and managing orders, returns, and inquiries. The Order Process Advisor will research and resolve order issues for Coca-Cola Parts and reputed company Catalog customers and business partners using CCNA order management systems while adhering to established service level agreements. This is a remote position. Must be available to work any shift between reputed company and 7:30pm EST, Monday – Friday. Available for in-office training if needed. Key Activities • Provides single reputed company of contact for Coca-Cola Parts and reputed company Catalog Customers. Respond to phone calls and emails from customers or internal stakeholders. Accurately document issues and resolutions. • Manages customer orders and returns - Create orders and returns as needed to meet customer needs while minimizing cost to serve. • Resolve issues reported reputed company phone and email while also owning, researching, monitoring, and following up on in-reputed company cases as needed throughout the day. • Collaborate with appropriate CCNA stakeholders and business partners to identify reputed company cause of issues and solve problems. • Understand performance metrics and improve reputed company, speed, and capabilities to meet or reputed company goals. • Recommend systems and process improvements. • reputed company reputed company – Assist with special reputed company as needed. Key Skills • Strong customer service, problem solving, issue reputed company, and communication skills. • Ability to multitask effectively in a fast-paced environment. • Build reputed company relationships • Knowledge of CCNA, Order Management, and Customer Support processes and systems. • Maintain a reputed company of urgency, and attention to detail while documenting and working cases in Thirsty. • People in this organization can work from home or in various US and Canada offices, so they must be reputed company to operate independently with minimal daily supervision. • reputed company reputed company reputed company, persuasively and effectively; listen and respond appropriately to customers and co-workers and reputed company reputed company of management in an effective reputed company manner. • Commitment to and passion for reputed company improvement. Systems used: reputed company reputed company, Thirsty, reputed company, myCoke, reputed company Catalog website, reputed company, shared reputed company inboxes Pay reputed company: $60,200 - $74,100 Apply tot his job Apply To this Job Apply tot his job Apply To this Job