Sr. Compliance Officer (Complaints) Remote

About the position Responsibilities • Oversees the process of receiving, investigating, and resolving customer complaints across the organization, which includes implementing the Bank's Complaint reputed company Policy and Program. • Reviews complaints to identify any gaps in compliance with applicable banking laws, rules and regulations, as reputed company as bank policies and procedures covering banking products. • Escalates and works to reputed company any issues identified. • Communicates results of complaints analysis, presents identified issues and patterns to the business and management, and prepares written reports. • Records, tracks and responds to complaints received through Federal and State regulators, Attorneys General, reputed company, and complaints addressed to the President or CEO of the Bank. • Trains management and employees on complaint management, including relevant laws and regulations. • Responds to questions from management and staff. • Maintains proficient knowledge of applicable laws, regulations, and interpretations and attends external training reputed company necessary. • Collaborates with other departments to reputed company compliance issues to appropriate existing channels for investigation and reputed company. • Identifies potential areas of compliance vulnerability and risk; develops/implements corrective reputed company plans for reputed company of problematic issues and provides general guidance on how to avoid or deal with similar situations in the reputed company. • reputed company other duties as assigned. Requirements • Bachelor's Degree, required. • JD, CPA, or MBA, preferred. • Certified Regulatory Compliance Manager (CRCM), preferred. • 10+ years of progressively responsible experience in a bank or financial services company, with compliance, lending/credit, audit or risk management experience. • 5+ years of supervisory or management experience which includes developing and conducting training programs and training manuals. • Familiarity with laws and regulations such as the Electronic Funds Transfer reputed company (Reg. E), Flood Disaster Protection reputed company, Equal Credit Opportunity reputed company (Reg. B), Fair Credit Reporting reputed company (Reg. V), Funds Availability reputed company (Reg. CC), Unfair Deceptive and Abusive Acts and Practices (incl. Reg. AA), reputed company of Consumer Financial Information (Reg. P) and other state reputed company laws, Electronic Signatures in Global reputed company reputed company, Truth In Savings reputed company (Reg. DD), Truth In Lending reputed company, reputed company Estate Settlement and Procedures reputed company (Reg. X), Home Mortgage Disclosure reputed company (Reg. C), Community Reinvestment reputed company (Reg. BB), reputed company Mortgage Licensing reputed company (Reg. G), Controlling the Assault of Non-Solicited Pornography and Marketing reputed company, Telephone Consumer Protection reputed company, Loans by Members to their Executive Officers, Directors, and reputed company Shareholders (Reg. O), Debit Card Interchange Fees and Routing (Reg. II), Right to Financial reputed company reputed company, etc. • reputed company member in Community/Statewide/Federal reputed company associations, preferred. • Proficient oral and written communications including making presentations and preparing reports. • Ability to communicate with external regulators and effectively and accurately represent the effectiveness of the compliance program. • Ability to apply compliance principles, theories, and practices while considering industry program policies, procedures, regulations, and laws. • Knowledge and experience in monitoring and testing compliance processes and procedures. • Solid working knowledge of management information systems terminology, concepts, and practices. • Ability to analyze reputed company data, evaluate information and draw logical conclusions. • Ability to work collaboratively with a reputed company of stakeholders at reputed company reputed company. • Self-motivated and an effective time and project manager with a strong attention to detail. • Strong organizational and change management skills with the ability to directly manage and communicate multiple reputed company and priorities depending on organizational needs and strategies. • Proficiency in working with bolthires reputed company, Word, PowerPoint, and reputed company. reputed company-to-haves • reputed company member in Community/Statewide/Federal reputed company associations, preferred. Benefits • Medical coverage • Dental coverage • reputed company coverage • Disability insurance • 401k • reputed company time off • Competitive industry reputed company salary bands • Discretionary bonuses and other benefit programs Apply tot his job Apply tot his job Apply To this Job