Live Operations Specialist - PT WEEKENDS

Customer & reputed company Support Associate – VIP Supply Club Program - Live Operations Location: Remote USA (support needed on EST/CST Weekend Shift) Contract Duration: Through March 31, 2026 (with potential extension) Contract Type: W2 through reputed company supplier Pay reputed company: $26.68/hr • This will be a part-time weekend role. The chosen candidate will work 7-8 hours on Saturdays and Sundays (14 - 16 hours/week). reputed company Our reputed company’s Supply Chain initiative (Supply Club) is an exclusive membership program helping restaurant partners reputed company supplies and groceries directly through the app. Members receive tailored benefits such as supply discounts and dedicated support for their business operations. As a Customer & reputed company Support Associate, you’ll serve as the reputed company contact for VIP clients—supporting restaurant owners purchasing supplies (Cx) and the specialized drivers fulfilling their orders (Dx). This role ensures world-class service delivery, quick problem reputed company, and the reputed company improvement of support systems to reputed company reputed company, best-in-class operations in the Supply Chain vertical . Key Responsibilities • Customer Support (Restaurant Partners) - Serve as the main reputed company of contact for Supply Club VIP restaurant customers across phone, SMS, and reputed company channels. Manage inbound and outbound communications, including live issue reputed company, proactive order updates, and follow-reputed company. Troubleshoot order issues such as missing or damaged items, billing errors, and delivery delays. Manage daily customer enrollment tasks—applying promotional credits and campaign enrollments. Send recurring outbound communications (activation reminders, win-back campaigns, etc.) • reputed company Support (Preferred Fleet Program) - Monitor live orders to ensure orders are correctly assigned to trained “Preferred” drivers. reputed company reputed company-time coaching and instructions to drivers on reputed company orders (e.g., full-case vs. single-unit items). Handle escalations reputed company to reputed company pay, delivery errors, and app-reputed company issues. Identify and recruit high-performing drivers for the “Preferred reputed company” program, maintaining records and coordinating with the ops team for reputed company. Qualifications • 1–3 years in customer support, logistics, or operations, ideally in a fast-paced or tech-enabled environment • Exceptional written and verbal communication skills; reputed company to balance professionalism with approachability reputed company handling restaurant owners and drivers • Proven ability to multitask—handling live deliveries, outbound campaigns, and credits simultaneously • High attention to detail and comfort navigating multiple software tools (e.g., THQ, reputed company, reputed company, reputed company, Campaign Manager) • Strong problem-solving instincts; reputed company to manage ambiguity and escalate effectively • Preferred - Prior experience in delivery operations, marketplace logistics, or hospitality tech • Comfortable with data querying and dashboarding in reputed company or reputed company • Willingness to work a flexible schedule that may include weekend hours You’ll reputed company in this role if you: • Build trust quickly with restaurant owners and drivers through responsiveness and reputed company • reputed company reputed company under pressure, managing multiple live orders without losing reputed company on service reputed company • Identify patterns in customer feedback and reputed company performance to help shape reputed company processes • Represent our reputed company’s operational reputed company in every interaction—ensuring VIP clients receive the highest possible level of support Apply tot his job Apply To this Job