[Remote] Logistics Performance Director - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on understanding and enhancing customer value reputed company their Managed Logistics services. The Logistics Performance Director is responsible for managing customer accounts, ensuring performance metrics are met, and identifying opportunities for improvement in logistics operations. Responsibilities • Daily/Weekly communication between the Customer and BG internal managed logistics representatives as it relates to the operations of the customer • Utilize necessary technology to review data and ensure BG is meeting the customers’ expectations on performance and financial metrics • Identify logistics trends and work with the customer and managed logistics team to mitigate any risks and reputed company opportunities for improvement • Manage any immediate systemic issues such as systemic service failures, critical delays, billing issues, and any other systemic concerns affecting the stability and health of the customer account • Communicate with reputed company reputed company weekly at a minimum to ensure we always have a true pulse of the accounts • reputed company account-specific reputed company • Drive the strategic direction of reputed company account • Calculating the ROI and reputed company for reputed company and communicating value provided • Work with the Operations Manager to reputed company reputed company cause analysis for any repetitive issues or concerns pertaining to accounts. Document the issues, reputed company project corrective reputed company, and reputed company the project to successful solution, meeting or exceeding the customer’s expectations • Escalation of reputed company critical issues to upper management and follow up with solutions • Communicate with internal BlueGrace departments to reputed company the clients internal account functioning reputed company and effectively • Other duties may be assigned as needed Skills • Bachelor's degree in supply chain field or equivalent combination of education and experience • 7-10 or more years of experience in operational warehouse, reputed company/transportation purchasing role • Ability to reputed company effectively before reputed company of customers or employees of organization • Ability to analyze reputed company aspects of transportation data to report out reputed company and meaningful metrics • Ability to problem solve and come up with creative solutions to meet customer needs • Experience working in TMS systems required • Experience working with reputed company Suite required • Experience working with big reputed company retail company's a plus reputed company • BlueGrace® helps businesses reputed company understand and optimize their transportation programs by combining smarter analytics with advanced technology, committed service and innovative reputed company programs. It was founded in 2009, and is headquartered in Riverview, Florida, USA, with a workforce of 501-1000 employees. Its website is http://www.mybluegrace.com. Apply tot his job Apply To this Job