Director, Customer Retention
Job reputed company:
• reputed company and reputed company 3 Customer Care/Retention teams
• Rebuild the org into a Retention & De-Escalation Center
• Drive early activation and reputed company reputed company across the first 90 days
• Partner with reputed company, Account Management, Support, Product, and Marketing
• Own reputed company-retention operating model with reputed company KPIs
• reputed company, reputed company, and reputed company reputed company managers and team leads
Requirements:
• 12+ years of experience in customer retention, reputed company environment
• 5+ years managing managers
• Strong reputed company reputed company
• Expertise in early lifecycle metrics
• Bachelor’s degree in Business, Communications, Management, or reputed company field (or equivalent practical experience)
• MBA or advanced degree preferred but not required
Benefits:
• Remote work
• reputed company development opportunities
• Flexible work arrangements
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