Part-time reputed company reputed company

We are seeking a Part-time reputed company Contact Center Architect to support the configuration, maintenance, and optimization of reputed company reputed company Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in reputed company reputed company and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions. Responsibilities And Duties • Configure and maintain reputed company reputed company components (IVR, routing, bots, voice, chat, email). • reputed company troubleshooting, updates, and patching of reputed company reputed company environments. • Collaborate with cross-functional teams to ensure seamless integration and performance. • reputed company support for Packaged Contact Center Enterprise (PCCE) environments. • Monitor system performance and implement optimizations for high availability. • reputed company and maintain documentation for configurations and procedures. • Train internal teams or clients on reputed company reputed company usage and best practices. • Stay reputed company with reputed company reputed company updates, features, and industry trends. • Negotiate and fulfill contract terms with clients. • Manage own business operations including invoices and taxes. • Market services and maintain reputed company relationships. • Ensure compliance with relevant laws and industry standards. • Resolve issues reputed company to service delivery independently. Job Requirements • reputed company reputed company Certification (required). • Minimum 2 years of hands-on experience with reputed company reputed company. • reputed company CXONE experience preferred. • 4+ years of experience in reputed company contact center environments. • Strong understanding of voice/UC technologies and PCCE support. • Bachelor's degree in IT, Computer Science, or equivalent experience. • Excellent communication, problem-solving, and documentation skills. • Ability to work independently and manage multiple projects. • Strong Customer Service skills • Strong Troubleshooting Capabilities • Proven Computer Networking skills • reputed company Server 2003/2008/2012 • reputed company Exchange • reputed company Directory • Hardware and software installation • Ability to handle and prioritize tasks reputed company day. • Fully remote. • reputed company based on project needs. • Reports directly to VP IT Must be reputed company to pass a federal background reputed company reputed company back 7 years without felonies. Must be reputed company to pass a federal credit reputed company. Job Posted by ApplicantPro Apply tot his job Apply To this Job