Part-time Genesys Cloud

We are seeking a Part-time Genesys Contact Center Architect to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions. Responsibilities And Duties • Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). • Perform troubleshooting, updates, and patching of Genesys Cloud environments. • Collaborate with cross-functional teams to ensure seamless integration and performance. • Provide support for Packaged Contact Center Enterprise (PCCE) environments. • Monitor system performance and implement optimizations for high availability. • Develop and maintain documentation for configurations and procedures. • Train internal teams or clients on Genesys Cloud usage and best practices. • Stay current with Genesys Cloud updates, features, and industry trends. • Negotiate and fulfill contract terms with clients. • Manage own business operations including invoices and taxes. • Market services and maintain client relationships. • Ensure compliance with relevant laws and industry standards. • Resolve issues related to service delivery independently. Job Requirements • Genesys Cloud Certification (required). • Minimum 2 years of hands-on experience with Genesys Cloud. • NICE CXONE experience preferred. • 4+ years of experience in cloud contact center environments. • Strong understanding of voice/UC technologies and PCCE support. • Bachelor's degree in IT, Computer Science, or equivalent experience. • Excellent communication, problem-solving, and documentation skills. • Ability to work independently and manage multiple projects. • Strong Customer Service skills • Strong Troubleshooting Capabilities • Proven Computer Networking skills • Microsoft Server 2003/2008/2012 • Microsoft Exchange • Active Directory • Hardware and software installation • Ability to handle and prioritize tasks each day. • Fully remote. • Flexible hours based on project needs. • Reports directly to VP IT Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check. Job Posted by ApplicantPro Apply tot his job Apply To this Job