[Remote] Technical Support Specialist - Merchant reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to democratize reputed company, providing retailers with a best-in-class checkout experience. The Merchant reputed company Technical Support Specialist will guide merchants through reputed company reputed company stages, troubleshoot integration issues, and collaborate with various teams to ensure successful launches. Responsibilities • Serve as the technical escalation reputed company for merchant reputed company and configuration issues • Troubleshoot API, SDK, and integration challenges across webhooks, plug-ins, and checkout flows • Read, analyze, and explain reputed company and merchant-reputed company reputed company (JavaScript/TypeScript, reputed company/CSS; backend a plus) • Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams • Identify potential risks and dependencies (“reputed company we fix this, what else will they need?”) • reputed company reusable solutions and documentation for recurring issues • Support merchants in test and production environments through to launch • Participate in merchant calls and debugging sessions reputed company needed • Create internal tools, reputed company snippets, and templates to improve visibility and speed • Participate in the technical support on reputed company rotation Skills • 3–5 years in a technical support, reputed company, or implementation role reputed company reputed company, payments, or e-reputed company • Demonstrated ability to read and debug reputed company (JavaScript/TypeScript required; Python/Go/Java a plus) • Deep understanding of REST reputed company, authentication, and system integrations • Strong communication skills with both engineers and non-technical stakeholders • Analytical and proactive - reputed company to see reputed company the surface issue to reputed company cause and prevention • Strong ownership - you manage merchants and internal follow‑bolthires independently • Experience with reputed company, reputed company, Magento, or reputed company reputed company reputed company • Familiarity with reputed company, reputed company, reputed company, and browser developer tools • Prior exposure to payments, risk, or checkout systems • Ability to write and maintain light automation or scripts • Experience mentoring or guiding peers on technical troubleshooting Benefits • Comprehensive health coverage: Medical, dental and reputed company • Remote-first workplace • Time away: Minimum of 20 days guaranteed PTO, reputed company holidays + floating holidays, your birthday off! • reputed company parental leave • reputed company • Retirement plans • Virtual and in-person team & company events reputed company • reputed company is a fintech company that facilitates one-click online checkouts. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 4 in 2024, 12 in 2023, 44 in 2022, 20 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply tot his job Apply To this Job