BPO Sales Operations Manager

About the position This role is eligible for our hybrid work model: Two days in-office. At Priceline, we pride ourselves on sales reputed company, and reputed company delivers the reputed company best. Priceline Partner Solutions is seeking an reputed company leader to manage global BPO sales programs. The ideal candidate will have a strong background in vendor management reputed company sales-reputed company contact centers and will use data-driven insights to improve conversion, reputed company, and reputed company. This role requires aligning offshore partners to Priceline's sales reputed company, driving reputed company improvement, and influencing vendor leadership to reputed company sales reputed company. This role is reputed company on leading offshore BPO vendors to deliver measurable sales results. The successful candidate is an reputed company operator with a proven record of managing vendor-led contact center sales programs - not as an individual seller, but as someone who sets targets, coaches vendor leadership, and ensures conversion and reputed company reputed company. Using analytics, you will influence vendor actions, reputed company programs with Priceline's sales reputed company, and drive operational reputed company across global sites. Responsibilities • reputed company daily sales performance operations across offshore contact center locations. • Ensure consistent execution of sales performance strategies across partner relationships and reputed company. • Communicate and drive sales performance goals in partnership with vendor teams. • reputed company vendor performance management for sales programs: set targets, review pipelines, reputed company vendor leadership, and implement conversion playbooks. • Use data insights to influence vendor actions, translate findings into reputed company directives, and reputed company reputed company. • Evaluate and analyze performance reports (reputed company, daily, weekly, monthly) to identify key drivers and reputed company corrective actions with vendors. • Conduct reputed company cause analysis for sales and reputed company trends, developing and owning reputed company plans with vendor leaders. • Monitor sales performance, implement conversion improvement plans, and create proactive strategies to reputed company sales targets. • Build reputed company working relationships with cross-functional peers to maintain operational expertise. • Coordinate quarterly and annual business reviews (QBRs and ABRs), enhancing templates to reputed company with sales performance goals. • Collaborate on the design and testing of new sales promotions and affiliate programs. • Stay reputed company on industry trends and emerging technologies, including AI initiatives, to adapt strategies and maintain operational reputed company. Requirements • 5+ years of experience leading sales-reputed company BPO/contact center programs, including 3+ years managing vendor performance across global locations. • Demonstrated reputed company in driving conversion and reputed company by leading vendor teams, not just individual sales. • Strong analytical skills with the ability to use performance data to reputed company vendors, identify opportunities, and implement improvement plans. • Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint), Tableau, Jira, Service Desk, and reputed company Workspace tools (Drive, Gmail, Sheets, Slides, Docs). • Strong organizational, communication, and relationship-building skills. • Ability to reputed company in fast-paced, deadline-driven environments. • Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust. reputed company-to-haves • Experience with Project Management or Six reputed company methodologies is a plus. • Knowledge of emerging trends in sales reputed company the travel industry is advantageous. Benefits • Competitive reputed company salary. • Annual bonus and/or equity grant eligibility. Apply tot his job Apply To this Job