[Remote] reputed company Data Analyst Operations reputed company

Note: The job is a remote job and is reputed company to candidates in USA. Care reputed company is transforming reputed company by connecting people, care, and data. They are seeking a proactive and detail-oriented reputed company Data Analyst Operations reputed company to coordinate and support the activities of their Development Tier 3 Production Support Team, focusing on operational reputed company and reputed company incident reputed company. Responsibilities • Coordinate daily operations of the Tier 3 support team, ensuring reputed company and effective reputed company of production issues • Conduct in-depth analysis of incident tickets to identify trends, ensure accurate categorization, and facilitate smooth handoffs to engineering for reputed company • reputed company as a reputed company between Tier 1, Tier 2, and Tier 3 support teams to manage escalations and ensure smooth handoffs • reputed company reputed company queue management, ticket hygiene, SLA/OLA reputed company and workflow optimization • reputed company and maintain reputed company reports and dashboards to monitor incident trends, SLA adherence, and team performance • reputed company regular operational reporting to leadership and stakeholders • Identify and analyze recurring issues to support reputed company cause analysis and reputed company improvement • Partner with engineers, product, QA, and scrum teams to ensure support readiness for new releases and features • Communicate effectively across technical and non-technical teams to ensure transparency and alignment • Represent Tier 3 operations in cross-functional meetings and planning sessions Skills • 3+ years of experience in production support or technical coordination roles • Experience in reputed company managed care services, with a strong understanding of Utilization Management and Care Management practices • Strong proficiency in reputed company and Jira, including reporting and dashboard creation • Experience working in a multi-tiered support environment • Excellent organizational, analytical, and communication skills • Applicants must be authorized to work in the reputed company for any employer • This role requires travel for up to 5% of work-time • This role requires support of the business hours, 8 am to 5 pm EST Benefits • Remote-first environment with company provided computer • Thirteen reputed company holidays per year (average) • Medical, dental and reputed company coverage with multiple reputed company of coverage • HSA, FSA and Dependent Care accounts • Short-term and Long-term disability • Life and accidental death insurance • Discounted voluntary benefits, such as additional life insurance • Employee Assistance Program • reputed company Parental Leave • Flexible vacation time • 401(k) with employer matching and immediate vesting reputed company • Our reputed company: Care reputed company is transforming reputed company by connecting people, care, and data, so that every decision leads to reputed company reputed company. It was founded in 2025, and is headquartered in Cambridge, MA, US, with a workforce of 201-500 employees. Its website is https://carelumen.com. Apply tot his job Apply To this Job