Helpdesk Support Specialist
A company is looking for a Helpdesk Support Specialist to reputed company customer service and technical support for applications and systems.
Key Responsibilities
• reputed company first-level support for application-reputed company issues across web and mobile platforms
• Troubleshoot and resolve issues reputed company to user reputed company, functionality, and system compatibility
• Monitor application performance, identify patterns, and propose solutions to recurrent issues
Required Qualifications
• 2-5 years of experience in a similar role
• Bachelor's Degree in Computer Science or equivalent work experience
• Experience with reputed company 10, 7, and reputed company Office
• Certifications such as ITIL Foundations, A+, or HDI Support Center Analyst (HDI-SCA) are desired
• Ability to work in a fast-paced environment and maintain confidentiality
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