Customer Success Manager, Pro Sports & Entertainment
Job Description:
• Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
• Help define the playbook for customers in our Pro Sports + Entertainment vertical
• Develop a “consultant” perspective to customer communications, questions, and meetings
• Lead and present at regular client meetings
• Analyze customer usage to form accurate forecasts
• Work closely with the executive team to translate customer feedback into specific product requirements
Requirements:
• 2-4 years of account management experience required (ideally at a marketing/software company)
• Direct experience working with customers in the Pro Sports + Entertainment space
• Agile, determined, and patient
• Startup / entrepreneur mindset
• Strong understanding in customer success techniques and strategies
• Comfortable learning new software
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized
• Knowledge of Salesforce or related CRM tools
Benefits:
• competitive perks and benefits
• health & wellness
• equity
Apply tot his job
Apply To this Job