[Remote] Senior Consultant Digitalization Customer Service - Freelancer

Note: The job is a remote job and is open to candidates in USA. Arcondis Group is seeking a seasoned Consultant to join their Digitalization of Customer Engagement team. The role involves helping life sciences clients transform their engagement strategies with healthcare professionals, patients, and other stakeholders, leading initiatives from strategy development to MarTech implementation. Responsibilities • Consult clients on designing and digitalizing customer service operations, with a focus on creating seamless omnichannel engagement for HCPs, patients, and other key stakeholders • Lead cross-functional project teams, managing end-to-end delivery from strategy to execution, including business analysts, developers, and external partners • Analyze customer journeys and digital touchpoints to develop tailored engagement strategies that drive measurable impact • Assess and optimize existing business processes, guiding solution design and implementation aligned with industry best practices • Oversee the deployment of new systems and processes, ensuring alignment with client goals and regulatory requirements • Manage complex projects across national and international life sciences organizations, ensuring timely delivery and stakeholder satisfactions • Stay ahead of industry trends, continuously integrating emerging technologies and innovations into client solutions Skills • 5+ years of experience in customer engagement, digital transformation, omnichannel marketing, or medical affairs within the Healthcare, Pharma, or MedTech industries • Deep understanding of omnichannel engagement strategies, customer service operations, and digital touchpoints across HCP, patient, and stakeholder journeys • Proven success in leading the design and implementation of customer-centric, data-driven engagement strategies • Hands-on experience with MarTech platforms (e.g., CRM, marketing automation, content management systems) and their integration into enterprise ecosystems • Strong analytical and strategic thinking skills, with the ability to translate complex business needs into actionable digital solutions • Excellent project leadership and stakeholder management capabilities, with a track record of delivering cross-functional initiatives in regulated environments • Solid knowledge of compliance and regulatory frameworks relevant to digital engagement in life sciences • Exceptional communication and interpersonal skills, with the ability to influence and collaborate across business and technical teams • Fluent in English; additional languages are a plus • Agile mindset with a proactive, solution-oriented approach and a passion for innovation in customer engagement Company Overview • Arcondis is a global professional services company​ exclusively focused on the life sciences and healthcare sector. It was founded in 2001, and is headquartered in Reinach, Aargau, CHE, with a workforce of 201-500 employees. Its website is https://www.arcondis.com/. Apply tot his job Apply To this Job