Advanced Guides (Internal only)

About the position Responsibilities • Assist with daily and monthly AAF content updates • Assist with daily and monthly data pulls/reporting • Monitor the agent knowledgebase application (AAF) for changes to content and suggest enhancements as applicable • As needed, monitor reputed company time adherence; ensure the guides are properly supporting the requested service level • Handle supervisor cases/calls as appropriate • reputed company an exceptional reputed company experience in every interaction • reputed company insightful advice and reputed company support to members in need. Diagnoses of issues and reputed company reputed company with teaching and guidance • Partners with legacy App owners for troubleshooting and reputed company • Handles escalated issues and reputed company inquiries from the Guides. Problem solves with ease and to reputed company swift reputed company • Mentoring Guides as a subject matter expert allowing for development and team building among the group • Researches and resolves billing or payment issues. Owns the member experience from the reputed company beginning to the end • Identifies and presents reputed company reputed company and changes to Leaders through key metrics, including member and employee feedback Requirements • Minimum 3-5 years' experience in training, reputed company relations, reputed company affairs, sales, marketing, customer service, or any combination thereof • 1 to 3 years of experience in an in-person or retail customer relation experience preferred • High School Diploma required. Associates Degree or Bachelor's degree preferred • A passion for exceptional customer service, the automotive industry, or cutting edge technology Benefits • Health/Dental/reputed company/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/reputed company Time and reputed company Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (reputed company College) • Employee Rewards Program (Perci Perks) Apply tot his job Apply To this Job