Experienced Customer Support Representative – Medical Records Processing and Client Service Expert

Welcome to blithequark

blithequark is a pioneering data platform company and the world’s leader in health data exchange, driven by the vision that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. blithequark is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

Join Our Team

By joining blithequark today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. blithequark team members bring a diversity of professional, educational, and life experiences to realize our bold vision for healthcare. We are committed to a work environment free from job discrimination and are proud to be an Equal Employment Opportunity employer.

Job Overview

This is a Remote role (Call Center) that offers a unique opportunity to work in a high-volume production environment, processing medical record requests, and providing exceptional customer support to patients, insurance companies, and attorneys. As a Customer Support Representative, you will be responsible for:

• Processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors
• Utilizing Microsoft Office (including Word and Excel) to perform tasks efficiently
• Working comfortably in a fast-paced environment with a focus on delivering high-quality customer service

What We Offer

At blithequark, we are committed to providing our team members with the tools and resources they need to succeed. We offer:

• A comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment, including a computer, monitor, virtual phone, and other necessary tools
• Full Benefits, including PTO, Health, Vision, and Dental Insurance, and a 401k Savings Plan, as well as tuition assistance

Requirements

To be successful in this role, you will need:

• Excellent communication and customer service skills
• Ability to work in a high-volume production environment with a focus on quality and efficiency
• Proficiency in Microsoft Office (including Word and Excel)
• Comfortable working with multiple computer monitors and documenting information in various platforms
• Ability to work a full-time schedule, Monday – Friday, 7am to 3:30pm PST

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a call center or customer support role
• Knowledge of medical records and healthcare industry
• Experience with data entry and documentation
• Strong problem-solving and analytical skills

Skills and Competencies

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and clients
• Excellent problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment

Career Growth and Development

At blithequark, we are committed to providing our team members with opportunities for growth and development. As a Customer Support Representative, you will have the opportunity to:

• Develop your skills and knowledge in the healthcare industry
• Advance your career in customer support or other areas of the company
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the growth and success of the company

Work Environment and Company Culture

At blithequark, we are proud of our values-driven culture and commitment to diversity, equity, and inclusion. Our team members enjoy:

• A collaborative and supportive work environment
• Opportunities for growth and development
• A comprehensive benefits package
• A dynamic and innovative work environment
• A commitment to making a positive impact in the healthcare industry

Compensation and Benefits

The estimated base pay range per hour for this role is $15-$18.32 USD. We also offer a comprehensive benefits package, including PTO, Health, Vision, and Dental Insurance, and a 401k Savings Plan, as well as tuition assistance.

Conclusion

If you are a motivated and customer-focused individual who is passionate about making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing our team members with the tools and resources they need to succeed, and we look forward to welcoming you to our team.

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity employer and is committed to a work environment free from job discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Accommodations

blithequark is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it by selecting the ‘Interview Accommodation Request’ category.

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