Senior Technical Customer Success Manager – SaaS Solutions and Client Success Leadership at blithequark

Welcome to blithequark

At blithequark, we are passionate about delivering innovative SaaS solutions that transform the way our clients do business. As a leader in the industry, we are committed to helping our customers achieve their goals and realize the full value of our products. To further enhance our customer success journey, we are seeking an experienced and skilled Senior Technical Customer Success Manager to join our growing team. This is an exceptional opportunity for a talented professional to make a significant impact on our clients' success and contribute to the growth and evolution of our company.

About the Role

We are looking for a highly motivated and experienced Senior Technical Customer Success Manager to join our Customer Success team at blithequark. As a Senior Technical Customer Success Manager, you will play a critical role in ensuring the successful adoption and value realization of our SaaS solutions for our clients. Your strong analytics background, hands-on skills in SQL and Python or R, and experience working with dashboarding tools will enable you to drive product adoption, analyze customer data, and deliver tailored solutions that meet our clients' needs. Prior experience in eCommerce or retail domains is highly desirable, as it will allow you to leverage your industry knowledge to drive business growth and customer satisfaction.

Key Responsibilities

• Own the post-sale customer relationship and act as the primary technical point of contact, providing exceptional customer service and support to our clients.
• Drive product adoption and usage through effective onboarding, training, and ongoing support, ensuring that our clients achieve their desired outcomes and realize the full value of our SaaS solutions.
• Work closely with clients to understand their business goals and align them with our product capabilities, identifying opportunities to deliver tailored solutions and drive business growth.
• Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements that meet our clients' needs, ensuring that our products continue to evolve and improve to meet the changing needs of our customers.
• Analyze customer data and usage trends to proactively identify opportunities and risks, developing strategies to mitigate risks and capitalize on opportunities to drive business growth and customer satisfaction.
• Build dashboards or reports for customers using internal tools or integrations, providing actionable insights and recommendations that enable our clients to make data-driven decisions and achieve their business objectives.
• Lead business reviews, share insights, and communicate the value delivered to our clients, ensuring that they are aware of the impact and benefits of our SaaS solutions and are equipped to achieve their desired outcomes.
• Support customers in configuring rules, data integrations, and troubleshooting issues, providing timely and effective solutions to ensure minimal disruption to their business operations.
• Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes, identifying opportunities to upsell and cross-sell our products and services to drive revenue growth and expand our customer relationships.

Requirements

• 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company, with a proven track record of driving customer success and delivering business growth.
• Strong SQL skills and working experience with Python or R, with the ability to analyze complex data sets and develop actionable insights and recommendations.
• Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar, with the ability to build dashboards and reports that provide actionable insights and recommendations to our clients.
• Understanding of data pipelines, APIs, and data modeling, with the ability to work with internal teams to deliver tailored solutions that meet our clients' needs.
• Excellent communication and stakeholder management skills, with the ability to work effectively with clients, internal teams, and other stakeholders to drive business growth and customer satisfaction.
• Proven track record of managing mid to large enterprise clients, with the ability to develop and execute strategies that drive business growth and customer satisfaction.
• Experience in eCommerce, retail, or consumer-facing businesses is highly desirable, as it will allow you to leverage your industry knowledge to drive business growth and customer satisfaction.
• Ability to translate technical details into business context and vice versa, with the ability to work effectively with clients and internal teams to deliver tailored solutions that meet our clients' needs.
• Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related field, with a strong foundation in analytics, computer science, and software engineering.
• This is a remote job, with the ability to work from anywhere and collaborate with our global team to drive business growth and customer satisfaction.

Nice to Have

• Exposure to machine learning workflows, recommendation systems, or pricing analytics, with the ability to leverage these skills to drive business growth and customer satisfaction.
• Familiarity with cloud platforms (AWS/GCP/Azure), with the ability to work with internal teams to deliver tailored solutions that meet our clients' needs.
• Experience working with cross-functional teams in Agile environments, with the ability to collaborate effectively with internal teams to drive business growth and customer satisfaction.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Technical Customer Success Manager, you will have access to a range of career growth and learning benefits, including:

• Opportunities for professional development and growth, with the ability to take on new challenges and responsibilities as you grow and evolve in your role.
• Access to training and development programs, with the ability to develop new skills and enhance your existing skills and knowledge.
• Collaboration with a talented and experienced team, with the ability to learn from others and share your knowledge and expertise with the team.
• Exposure to the latest technologies and trends, with the ability to stay up-to-date with the latest developments in the industry and apply this knowledge to drive business growth and customer satisfaction.

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and supportive work environment. As a Senior Technical Customer Success Manager, you will be part of a talented and experienced team that is passionate about delivering exceptional customer service and driving business growth. Our company culture is built on the following values:

• A customer-centric approach, with a focus on delivering exceptional customer service and driving business growth through customer satisfaction.
• A collaborative and supportive team environment, with the ability to work effectively with others to drive business growth and customer satisfaction.
• A commitment to innovation and excellence, with the ability to stay up-to-date with the latest developments in the industry and apply this knowledge to drive business growth and customer satisfaction.
• A focus on employee growth and development, with the ability to take on new challenges and responsibilities as you grow and evolve in your role.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package and a range of perks and benefits, including:

• A competitive salary and bonus structure, with the ability to earn a competitive salary and bonus based on your performance and contributions to the company.
• A comprehensive benefits package, with the ability to access a range of benefits, including health insurance, retirement savings, and paid time off.
• Opportunities for professional development and growth, with the ability to take on new challenges and responsibilities as you grow and evolve in your role.
• A dynamic and supportive work environment, with the ability to work effectively with others to drive business growth and customer satisfaction.

Conclusion

If you are a motivated and experienced Senior Technical Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With your strong analytics background, hands-on skills in SQL and Python or R, and experience working with dashboarding tools, you will be well-equipped to drive product adoption, analyze customer data, and deliver tailored solutions that meet our clients' needs. Join our talented and experienced team and contribute to the growth and evolution of our company. Apply now to take the first step in your new career at blithequark.