Entry Level Operations and Customer Service Coordinator – Property Management and Aerial Intelligence Specialist for Innovative Industry Solutions

Introduction to blithequark: Pioneering Aerial Intelligence for a Better Tomorrow

Imagine being part of a groundbreaking organization that is revolutionizing the way businesses make informed decisions with cutting-edge aerial insights. At blithequark, we are a leading force in the aerial imaging industry, boasting a global presence that spans across multiple sectors, including solar, wind, insurance, construction, real estate, and critical infrastructure. Our mission is clear: to provide actionable, real-time intelligence that empowers organizations worldwide to make better decisions. If you are passionate about innovation, customer satisfaction, and operational excellence, we invite you to join our dynamic team as an Entry Level Operations and Customer Service Coordinator, specializing in Property Management and Aerial Intelligence.

About the Role: Contributing to Operational Excellence

As an Operations Coordinator at blithequark, you will play a vital role in orchestrating and executing operational activities within our properties vertical, primarily focusing on North America. Your dedication and commitment to excellence will significantly contribute to achieving our operational objectives, ensuring top-notch project management for multiple field projects concurrently. Through your relentless pursuit of operational excellence, you will leave our customers thoroughly satisfied, fostering long-term relationships built on trust and reliability.

Key Responsibilities: Driving Success Through Operational Expertise

• Operational Planning and Execution: Collaborate closely with the Operations team to meticulously plan and execute missions, ensuring impeccable data quality and customer satisfaction. This involves coordinating with various stakeholders, including internal teams and external partners, to align objectives and resources.
• Customer and Contractor Liaison: Serve as a liaison between customers, contractors, and internal teams to navigate logistical complexities, facilitating safe and efficient project execution. Your excellent communication skills will be instrumental in resolving issues promptly and maintaining proactive communication with all parties involved.
• Project Management: Project-manage field operations for seamless data collection, addressing any issues that may arise and ensuring timely resolution. Your project management skills will be crucial in coordinating resources, prioritizing tasks, and meeting deadlines.
• Pilot Coordination: Coordinate and assign pilots to ensure timely flight operations, upholding our commitment to excellence and safety. This involves understanding pilot availability, flight schedules, and regulatory requirements to ensure compliance and efficiency.
• Drone Capabilities and Regulations: Demonstrate proficiency in drone capabilities and regulations, adhering to standard operating procedures and ensuring compliance with all relevant laws and guidelines. Your knowledge in this area will help in optimizing drone operations and minimizing risks.
• Real-Time Challenge Resolution: Resolve real-time challenges to ensure the delivery of superior quality deliverables to our esteemed customers. Your ability to think critically and act swiftly will be vital in addressing unexpected issues and maintaining customer satisfaction.
• Ad-Hoc Support: Offer ad-hoc support to both pilots and customers, addressing inquiries with professionalism and expertise. Your support will be instrumental in ensuring that all stakeholders have the necessary information and resources to perform their roles effectively.
• Software Platform Familiarization: Familiarize yourself with blithequark's software platforms, ensuring smooth project execution and troubleshooting as needed. Your proficiency in our systems will enable you to optimize processes, identify areas for improvement, and contribute to the development of best practices.
• Collaboration and Communication: Collaborate closely with internal teams, including Account Management and QA, to optimize project execution and address any issues promptly. Your excellent communication skills will facilitate effective teamwork, ensuring that all stakeholders are aligned and working towards common objectives.
• Reporting and Insights: Report directly to the Operations Manager, providing insights into trends and identifying areas for improvement. Your analytical skills will be crucial in interpreting data, drawing meaningful conclusions, and recommending strategic actions to enhance operational efficiency.
• Process Improvement: Identify procedural gaps and recommend solutions to enhance operational efficiency. Your innovative thinking and problem-solving skills will be invaluable in streamlining processes, reducing costs, and improving overall performance.
• Additional Duties: Perform any other duties as assigned, demonstrating your flexibility and commitment to supporting the team and contributing to the success of blithequark.

Requirements: Essential Qualifications for Success

Essential Qualifications:

• Education: Preferred Bachelor's degree in a relevant field such as Business Administration, Operations Management, or a related discipline. Your educational background should demonstrate a strong foundation in principles related to operations, management, and customer service.
• Experience: 1-2 years of work or internship experience in a dynamic environment, preferably in transactional work, logistics, customer service, or hospitality. Your experience should showcase your ability to work in fast-paced settings, prioritize tasks, and manage multiple responsibilities simultaneously.
• Skills:
  • Strong planning, scheduling, and project management skills, with the ability to coordinate multiple projects and prioritize tasks effectively.
  • Exceptional organizational skills and adaptability to shifting priorities, demonstrating your flexibility and ability to thrive in changing environments.
  • Proficient in remote work coordination and communication, with experience in using digital tools and platforms to facilitate teamwork and collaboration.
  • Keen interest in technology and the drone industry; prior drone experience or knowledge is advantageous, but not required. Your curiosity and willingness to learn will be essential in adapting to our innovative solutions and contributing to their development.
  • Excellent written and verbal communication skills in English, with the ability to articulate complex ideas, negotiate, and resolve conflicts effectively.
  • Outstanding customer service skills, with a proven track record of delivering high-quality service, resolving customer complaints, and fostering long-term relationships.
  • Proficiency in computer applications such as Office suite, Slack, Zoom, and Google, with the ability to learn and adapt to new software and systems quickly.

Preferred Qualifications:

• Travel: Willingness to travel for short-term engagements, which may include site visits, meetings, or training sessions. Your flexibility in traveling will be beneficial in supporting our operations and ensuring that our services meet the highest standards of quality and customer satisfaction.
• Physical Requirements: Ability to sit or stand for extended periods, with occasional requirements to lift, carry, or move equipment. Your physical stamina and ability to work in various environments will be essential in performing your duties safely and effectively.

What We Offer: A Comprehensive Package for Growth and Development

Benefits and Perks:

• Collaborative Environment: Collaborate with a leading aerial imaging company that has established relationships across diverse industries, offering a unique opportunity to work with a wide range of clients and projects.
• Comprehensive Insurance: Comprehensive medical insurance coverage, dental and vision insurance benefits, ensuring that you and your family are protected and supported.
• Flexible Work: Flexible time-off policy and remote work environment, allowing you to balance your work and personal life effectively and maintain a healthy work-life balance.
• Growth Opportunities: Opportunities for autonomy and career advancement, with a clear path for professional growth and development within the company.
• Inclusive Culture: Culturally diverse, equitable, and inclusive workplace where your voice is valued, and your contributions are recognized and rewarded.
• Stock Incentive: Stock incentive program, offering you a chance to share in the company's success and grow your wealth over time.

Why Join Us? Be Part of a Revolutionary Team

At blithequark, we are passionate about driving innovation through aerial intelligence. We are committed to revolutionizing how businesses make decisions with actionable, real-time insights. As a member of our team, you will have the opportunity to:

• Be Part of a Revolutionary Company: Join a company that is changing the way businesses leverage aerial insights, offering a unique chance to be at the forefront of innovation and technological advancement.
• Grow and Develop: Take advantage of opportunities for autonomy and career advancement, with a focus on continuous learning and professional growth.
• Collaborate with a Diverse Team: Work with a culturally diverse, equitable, and inclusive team, where your perspectives and ideas are valued and respected.
• Make a Real Impact: Contribute to driving innovation and making a real impact in various industries, from construction and real estate to insurance and critical infrastructure.

How to Apply: Join Our Team Today

If you are passionate about operational excellence, customer satisfaction, and innovation, we want to hear from you. Apply now to join our team as an Entry Level Operations and Customer Service Coordinator, specializing in Property Management and Aerial Intelligence. Don't miss this opportunity to be part of a revolutionary company that is changing the future of aerial intelligence.

Apply now and join us on this exciting journey to redefine the possibilities of aerial intelligence and make a lasting impact in the industries we serve.