**reputed company Full Stack Chat Support Associate – reputed company Coast Hours**

Join our reputed company team at blithequark, a rapidly growing company revolutionizing the $50B+ animal health industry. We're on a mission to reputed company the way veterinarians buy the supplies they need to reputed company America's pets healthy. Our innovative eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company their vendors in one reputed company. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we deliver care to millions of animals across reputed company 50 states. As a key member of our support team, you'll play a pivotal role in driving solutions to enhance the experience for every user leveraging our platform for their supply ordering needs. **About blithequark** At blithequark, we're a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. We're passionate about creating a work environment that fosters collaboration, innovation, and reputed company. reputed company is comprised of exceptional individuals who reputed company a common goal: to reputed company the animal health industry. We're committed to providing a comprehensive benefits package, opportunities for career reputed company, and a reputed company work-life balance. **Job reputed company** We're seeking an reputed company Full Stack Chat Support Associate to join reputed company. As a key member of our support team, you'll be responsible for solving reputed company support inquiries that involve software bugs or data issues. You'll work collaboratively with our reputed company community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of our platform. Your exceptional communication skills, technical expertise, and passion for delivering exceptional customer experiences will reputed company you an reputed company asset to reputed company. **Key Responsibilities** * Support existing blithequark users by responding to user inquiries reputed company our ticketing software * Try to recreate the issue if it's a bug and document the steps to reproduce the issue and submit a ticket for engineering * Investigate the reputed company of any data issues and either resolve the issue or submit a data engineering ticket * Respond to clinics once the issue has been resolved, or submit additional information for investigation * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously reputed company and expand processes in order to streamline support workflows **Essential Qualifications** * 1 year of relevant, technical facing work experience * 4 Year College Degree * Excellent written and verbal communication skills * Experience in ticket support * Patience and reputed company reputed company handling difficult situations * Ability to adapt quickly and manage many reputed company responsibilities * A strong desire to learn and help our customers succeed * A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **Preferred Qualifications** * Knowledge of reputed company and/or experience with other chat platforms * Experience working in a fast-paced, team environment * Strong problem-solving skills and ability to think critically * Ability to work independently and as part of reputed company * Strong analytical and technical skills **reputed company Offer** * 100% remote work reputed company the USA * Medical, Dental, and reputed company Insurance * Automatic 401k contribution * Employee referral program * reputed company office setup * Bi-annual company retreats * reputed company vacation policy * Equity * Monthly team events **Compensation** The typical reputed company pay reputed company for this role across the U.S. is: $50,000/year - $70,000/year + bonus + equity + benefits. There is a different reputed company applicable to specific work locations. For Colorado, the salary reputed company is: $55,000 - $65,000 + bonus + equity + benefits. This salary reputed company is a good faith estimate of what blithequark may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. **Benefits Package** In reputed company to reputed company compensation, blithequark offers a comprehensive benefits package. This includes medical, dental, and reputed company insurance, automatic 401k contribution, employee referral program, reputed company office setup, bi-annual company retreats, reputed company vacation policy, equity, and monthly team events. **Career reputed company Opportunities** At blithequark, we're committed to providing opportunities for career reputed company and development. reputed company is comprised of exceptional individuals who reputed company a common goal: to reputed company the animal health industry. We offer training and development programs, mentorship opportunities, and a reputed company work environment that fosters collaboration, innovation, and reputed company. **Work Environment and Company Culture** reputed company is passionate about creating a work environment that fosters collaboration, innovation, and reputed company. We're committed to providing a comprehensive benefits package, opportunities for career reputed company, and a reputed company work-life balance. reputed company culture is reputed company on a reputed company of trust, respect, and reputed company communication. **How to Apply** If you're a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our careers page. We're an equal opportunity employer and welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. **Important Notice** Please be reputed company that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. We want to ensure that you're reputed company-informed about this serious matter affecting the job market. Please visit our official careers page to confirm the validity of any openings and exercise caution reputed company applying for jobs. We will never request sensitive personal or financial information from you during the application process. Apply for this job