Experienced Seasonal Benefit Customer Service Representative – Delivering Exceptional Support in a Dynamic Remote Environment at blithequark

Introduction to blithequark

At blithequark, we are a leading global advisory, broking, and solutions company that empowers clients worldwide to transform risk into a catalyst for growth. With a rich history dating back to 1828, our 40,000-strong team serves over 140 countries, designing and delivering innovative solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital. Our unique perspective enables us to identify the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. By joining blithequark, you will become part of a team that unlocks potential and fosters success.

Job Overview

We are seeking a highly skilled and compassionate Seasonal Benefit Customer Service Representative to join our team. As a key member of our customer service team, you will have the rewarding opportunity to support our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. This is a remote position, but candidates must reside within 2 hours of Mt. Laurel for occasional requests to be in the office. You will be required to be in the office on Day 1 for equipment pickup and initial training.

Key Responsibilities

• Quickly build rapport and respond to plan participants in a compassionate manner, identifying and exceeding expectations by responding in a respectful, accurate, and timely manner, consistently meeting commitments via phone, email, and instant message.
• Customize your customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls.
• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
• Translate complex health and welfare and pension terms, plan information, and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and anticipate the future needs of the member.
• Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines, providing appropriate and accurate information.
• Maintain and document complete and accurate call and case notes in a professional manner.
• Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner.
• Regularly participate in team meetings and training.
• Spend the majority of your time assisting customers and perform other duties as assigned.

Qualifications and Requirements

To be successful in this role, you should possess:

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way.
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills.
• Ability to work in a structured environment, adhering to posted work schedules and breaks/lunches, following protocols, and adhering to standards of excellence.
• High level of attention to detail, multi-tasking, and ability to organize work.
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging.
• Ability to work autonomously in a self-paced, self-motivated team environment.
• Must be comfortable working in a virtual environment, including online training and interaction with Managers/Supervisors via chat.
• Ability to understand and follow oral and written instructions.
• Ability to type 30 words per minute.
• Experience working in a customer service-related field.
• High School degree required.

Preferred Qualifications

• Associate or Bachelor's degree.
• Working knowledge of health and welfare and/or defined benefit pension plans.
• Experience working in a call center environment.
• Ability to read, write, and speak Spanish.

Career Growth and Development

At blithequark, we value your growth and reward your commitment. As a Seasonal Benefit Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Our comprehensive training program will equip you with the tools and expertise needed to excel in your role. We also offer opportunities for professional growth and advancement, with top performers being considered for full-time positions.

Work Environment and Company Culture

Our company culture is built on a foundation of excellence, integrity, and respect. We foster a collaborative and inclusive work environment that encourages open communication, creativity, and innovation. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals. We prioritize work-life balance and offer flexible scheduling to ensure that you can thrive in your role.

Compensation and Benefits

We offer a competitive compensation package, including a starting hourly rate of $17.00 during our paid training program (approximately 1 month) and increasing to $18.50/hr after successful completion of your onboarding training. You will also be eligible for benefits, including the blithequark 401(k) Savings Plan, Employee Assistance Program (EAP), and Commuter Accounts program, as well as any other benefits required by law.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Seasonal Benefit Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to making a positive impact on people's lives. Join us and discover a career that is both challenging and rewarding. Apply now to take the first step towards an exciting and fulfilling career with blithequark.