Experienced Production Support Coordinator – Remote Customer Support and Content Delivery Expert for Global Entertainment Leader

Introduction to arenaflex

arenaflex is a global leader in the entertainment industry, renowned for its innovative approach to content creation, delivery, and customer support. With a rich history of producing high-quality content that captivates audiences worldwide, arenaflex is now seeking a highly skilled and experienced Production Support Coordinator to join its team. As a Production Support Coordinator at arenaflex, you will play a vital role in ensuring the seamless delivery of content to our global partners, while also providing exceptional customer support to our valued clients.

Job Overview

In this exciting role, you will be responsible for coordinating and delivering content to our global partners, utilizing cutting-edge technology and software to ensure timely and efficient delivery. You will work closely with our production team to satisfy all programming, activity, partnership, and creation needs, while also providing administrative support to ensure the smooth operation of our daily processes. If you have a passion for the entertainment industry, excellent technical skills, and a strong commitment to customer support, we encourage you to apply for this fantastic opportunity to join the arenaflex team.

Key Responsibilities

• Satisfy programming and creation feeds to all districts, including live content delivery to partnership clients around the world.
• Create clips and features using QCut framework and disseminate the content globally via feed or file delivery.
• Utilize ADT, Media Search, and feed program to find content for distribution.
• Update all VC and Fiber plans for feedings relating to the agencies.
• Support programming by using Photoshop and Art Director to create and upload thumbnails for ESPN Watch, as well as upload content to the digital platform for different regions.
• Distribute and deliver daily live feed rundowns to partnership clients.
• Coordinate and troubleshoot any feed issues with different internal and external partners.
• Input cut and/or refeed requests into Partnership Administrator for tracking and distribution to the districts.
• Perform technical role/duties within TVU Producer platform for various global shows.
• Assist the Project Desk with TVU Packs and camera equipment shipment for remote productions.
• Provide updated information continuously to all authorities; information such as Edge Store changes, Production room changes, etc.
• Scope of administrative/coordination/support activities includes routine administrative procedures.
• Knowledge of receiving and delivery of content via file (FTP, Hand-off it, We transfer, etc.)

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree in a relevant field.
• Knowledge of all production aspects, including but not limited to: Studio, Events, and ENG.
• Knowledge of allocated areas of coordination.
• Support aspects required by all daily processes.
• Basic knowledge of Photoshop.

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• At least 2 years of related administrative and production support work experience.
• Familiarity with Spanish, written and spoken, is an advantage.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Production Support Coordinator, you will have access to a range of training and development opportunities, including:

• Ongoing technical training to ensure you stay up-to-date with the latest software and technology.
• Opportunities to work on high-profile projects and events, providing valuable experience and exposure.
• A supportive and collaborative work environment that encourages innovation and creativity.
• Regular feedback and performance reviews to help you achieve your career goals.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and is committed to creating a positive and inclusive work environment. As a Production Support Coordinator, you will be part of a global team that is passionate about delivering exceptional content and customer support. Our company culture is built on the following values:

• A commitment to excellence in everything we do.
• A passion for innovation and creativity.
• A focus on teamwork and collaboration.
• A dedication to delivering exceptional customer support.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $20-30 per hour, depending on experience. In addition to your salary, you will also be eligible for a range of perks and benefits, including:

• Comprehensive health insurance.
• Generous paid time off and holiday entitlement.
• Opportunities for professional development and growth.
• A dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced production support professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Production Support Coordinator, you will play a vital role in delivering exceptional content and customer support to our global partners. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this is a fantastic opportunity to take your career to the next level. Apply now to join the arenaflex team and be part of a global leader in the entertainment industry.

Apply!