Experienced Product Operations Specialist – Land Product Management and Customer Support Expert

Welcome to arenaflex

arenaflex is a leading player in the private industry, dedicated to providing exceptional customer experiences and innovative solutions. As a dynamic and growth-oriented organization, we are committed to fostering a culture of excellence, collaboration, and continuous learning. Our team is passionate about delivering top-notch products and services that exceed our customers' expectations. If you are a motivated and results-driven professional looking for a challenging and rewarding role, we invite you to join our team as a Product Operations Specialist.

Job Overview

In this exciting role, you will be responsible for executing and maintaining arenaflex's land seller products, including setup, pricing, and inventory management. You will work closely with cross-functional teams to ensure accurate and timely product delivery to our customers. As a Product Operations Specialist, you will have the opportunity to make a significant impact on our business and contribute to the growth and success of our organization.

Key Responsibilities

• Create and maintain land seller profiles in the tour management system, including merchant settlement data, parent/chain relationships, and inventory allocations.
• Set up and maintain pricing and selling rules for all direct land merchants.
• Establish and maintain relationships with electronically connected sellers.
• Manage land product work for new destinations.
• Monitor land product competitive landscape and recommend and set up margin strategies as needed.
• Participate in the investigation of tour management system technology issues and third-party technology integrations.
• Provide pricing and objective data to marketing materials.
• Collaborate with the Product Development team on individual seller issues and help with hotel oversell situations.
• Assist other arenaflex departments with questions or issues related to destinations and land product offerings.
• Furnish and assist arenaflex offices with customer resolution for land products on a case-by-case basis.
• Work with Product Development to create and meet annual open-for-sale (OFS) timelines.
• Assist the Product Activities Coordinator with hotel inventory management, land reporting, and other tasks as needed.
• Help with crisis management for catastrophic events and emergency situations.
• Establish and facilitate partnering relationships with stakeholders at all levels.
• Perform other duties as assigned.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent work experience.
• Basic analytical and problem-solving skills with creative solutions.
• Attention to detail and highly organized.
• Ability to work independently and collaboratively.
• Self-motivated.
• Strong oral and written communication skills, with the ability to present to senior management.
• Proficiency in Microsoft Excel and Outlook.

Preferred Qualifications

While not required, the following qualifications are preferred:

• At least 2 years of travel or hospitality experience.
• Knowledge of arenaflex programs, policies, and procedures.
• Knowledge of arenaflex Reservation systems.
• Experience with Microsoft Power BI.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Product Operations Specialist, you will have access to training and development opportunities, including:

• On-the-job training and mentorship.
• Professional development courses and workshops.
• Opportunities for advancement and career progression.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our office environment is professional and collaborative, with a focus on teamwork and open communication. We offer a range of benefits and perks, including:

• Competitive salary and benefits package.
• Opportunities for flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Recognition and reward programs for outstanding performance.

Compensation and Benefits

As a Product Operations Specialist at arenaflex, you can expect a competitive salary and benefits package, including:

• A hourly rate of $25.
• Comprehensive health and dental benefits.
• Retirement savings plan with company match.
• Paid time off and holidays.

Conclusion

If you are a motivated and results-driven professional looking for a challenging and rewarding role, we invite you to apply for the Product Operations Specialist position at arenaflex. With a competitive salary and benefits package, opportunities for career growth and development, and a dynamic and inclusive work environment, this is an exciting opportunity to join a leading organization in the private industry. Apply now to take the first step in your new career!