Case Control Clerk - Office and Administrative Specialist Intermediate

The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple: to empower the growth of the Minnesota economy, for everyone. We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good. At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious. DEED is a Beyond the Yellow Ribbon agency and committed to proactively supporting service-members, veterans, and military families. DEED offers great employment opportunities with a meaningful mission to truly make a difference in the lives of those under our care and for those in communities throughout Minnesota. Working Title: Case Control Clerk Job Class: Office and Administrative Specialist, Intermediate Agency: Department of Employment and Economic Development • Job ID: 90406 • Location: St. Paul • Telework Eligible: No • Full/Part Time: Full-Time • Regular/Temporary: Temporary • Who May Apply: Open to all qualified job seekers • Date Posted: 12/15/2025 • Closing Date: 12/22/2025 • Hiring Agency/Seniority Unit: Department of Employment and Economic Development - AFSCME • Division/Unit: Disability Determination Services • Work Shift/Work Hours: Day Shift, 8am to 4:30pm • Days of Work: Monday - Friday • Travel Required: No • Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually • Classified Status: Classified • Bargaining Unit/Union: 206 - Clerical/American Federation of State, County, and Municipal Employees • Work Area: Workforce Development - Disability Determination Services - St.Paul • End Date: Up to six (6) months • FLSA Status: Nonexempt • Designated in Connect 700 Program for Applicants with Disabilities : No The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary This position exists to provide various clerical duties essential for the agency to accomplish its goals of determining claimants' eligibility for Social Security disability benefits and/or Supplemental Security Income benefits. These positions perform a variety of clerical tasks for Disability Determination Services. Duties include: • Perform administrative and front desk support • Respond to general inquiries from employees, applicants, and members of the public. • Receive and assign incoming claims. • Process incoming paper mail and electronically scanned correspondence. • Organize and mail letters to claimants, medical sources, schools, legal representatives, and other partners, as well as scanning of various documents and process faxes. This is a temporary classified appointment and is anticipated to last up to six (6) months. This posting may be used to fill multiple positions. Qualifications Minimum Qualifications Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position. • Knowledge of standard computer software programs for work processing, spreadsheets, and databases sufficient to create, modify, and protect files. • Skill in customer service sufficient to answer questions and advise customers of program policies, procedures, and regulations. • Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence. • Ability to present information to diverse customers. Preferred Qualifications • Two (2) years of administrative support experience • Knowledge of medical terminology • Experience interpreting and applying data privacy laws. • Ability to manage multiple priorities at the same time to meet strict deadlines. • Experience in customer service via phone. • Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures. Additional Requirements A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components: • Federal Background Check • Criminal Background Check • Employment Records Check • Employment Reference Check • Conflict of Interest Review • Driver's License and Records Check The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers . Veterans To be considered with Veteran's Status , you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date. Recently Separated Veterans (RSV) : Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. Certain Disabled Veterans : Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis. See the above links for criteria and eligibility. Current State Employees • Please apply via Self Service. Contact If you have questions about this position, contact Brooke Hancock at brooke.hancock@state.mn.us or 651-259-7258 . Working together to improve the state we love. What do Minnesota's State employees have in common? • A sense of purpose in their work • Connection with their coworkers and communities • Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include: • Paid vacation and sick leave • 12 paid holidays each year • Low-cost medical, dental, vision, and prescription drug plans • Fertility care, including IVF • Diabetes care • Dental and orthodontic care for adults and children • 6 weeks paid leave for parents of newborn or newly adopted children • Pension plan that provides income when you retire (after working at least three years) • Employer paid life insurance to provide support for your family in the event of death • Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury • Tax-free expense accounts for health, dental, and dependent care • Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: • Training, classes, and professional development • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov ) Employee Assistance Program (EAP) for work/life support: • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need. The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us . Please indicate what assistance is needed. Apply tot his job Apply To this Job