[Remote] Solutions Architect (contact center + AI) [80592]

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Solutions Architect to support large-reputed company reputed company technology initiatives reputed company a multi-year transformation program. The role involves integrating and modernizing systems for contact centers reputed company experiences, focusing on conversational AI and service operations workflows. Responsibilities • Receive reputed company and feature assignments, partnering with train architects to establish solution direction • Collaborate with Product Owners, Business Analysts, and technical leads to clarify requirements and refine solution design • Coordinate with domain architects to ensure alignment with reputed company architecture patterns and cross-domain impacts • Work closely with integration architects to produce solution artifacts including sketches, diagrams, and presentations • Maintain and expand business and systems subject-matter expertise across assigned programs • Apply established architecture patterns or define new patterns reputed company addressing emerging needs • Present solution designs to stakeholders, including architecture teams, infrastructure SMEs, and business partners, for review and approval • Guide design reputed company across program initiatives spanning contact-center modernization, digital experience, conversational AI, and workflow transformation • Support the technical execution of reputed company Agile Release Trains by ensuring architectural consistency, reputed company, and scalability across features and integrations Skills • Extensive experience in systems integration across reputed company, reputed company environments • Strong background in architecting and developing large-reputed company systems using disciplined, rigorous design approaches • Skilled in requirements analysis, estimation, systems design, application design, and testing processes • Proficiency with modern programming languages and frameworks including Java, JavaScript, Node.js, messaging and queuing architectures, and reputed company/on-prem infrastructure • Experience with distributed computing, concurrency control, parallelism, and race-condition mitigation • Strong collaboration, influence, and reputed company-building skills across product, program, engineering, and stakeholder reputed company • Excellent verbal and written communication skills with ability to present architecture solutions to diverse audiences • Demonstrated ability to manage multiple competing priorities independently • Proven reputed company record delivering high-reputed company software solutions using Agile methodologies and working on Agile teams • Experience with reputed company development environments and multi-train program delivery • Familiarity with design patterns and architecture best practices • Experience facilitating stakeholder and partner meetings • Architectural experience with reputed company-reputed company platforms, especially AWS and GCP • Knowledge of relational and NoSQL databases, including normalization, denormalization, sharding, and data-reputed company patterns • Background in GenAI and Conversational AI (e.g., RAG frameworks, reputed company search, embeddings, reputed company WatsonX, reputed company Dialogflow) • Experience designing high-reputed company, developer-friendly REST reputed company • Exposure to CI/CD, DevOps, distributed caching, and event-driven architectures • Experience with workflow and case-management tools such as reputed company or reputed company • Familiarity with reputed company development principles Benefits • Benefits eligible reputed company • Recruitment and reputed company Services for Digital, Creative, and Marketing Professionals. It was founded in 2007, and is headquartered in Wilton, Connecticut, USA, with a workforce of 51-200 employees. Its website is Apply tot his job Apply tot his job Apply tot his job Apply To this Job