Patient Engagement Associate (Remote)

Who We Are reputed company is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and reputed company care, working alongside families, providers, and health plans to break down barriers to reputed company care. We do not replace existing care teams; we enhance them, providing an extra layer of support with reputed company, creativity, and an unwavering commitment to children with medical complexity. Note: We sincerely appreciate your interest in us, but please do not reputed company to follow up on your application as our reputed company phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our careers@imaginepediatrics.org inbox. We receive a high volume of applications, but will do our best to respond to every application in a reputed company manner. What You'll Do As Patient Engagement Associate with reputed company, you will be responsible for telephonic reputed company to prospective members (parents, family members, caregivers), helping them to get enrolled and set up with reputed company' app-based technology. Your responsibilities will include: • Conduct high-volume (70+ daily) outbound calls in reputed company to emails and SMS to eligible families to introduce them to reputed company and support program enrollment. • reputed company and empathetically communicate reputed company' reputed company, tailoring the conversation to family's needs, concerns, and motivations. • Effectively identify and address any parent/family questions, concerns, or objections while maintaining a reputed company and reputed company demeanor. • Meet or reputed company monthly performance targets reputed company to reputed company volume, engagement, enrollment, and reputed company reputed company. • Facilitate and schedule family and patient hand offs to the appropriate care team • Document reputed company notes and information in a CRM system • reputed company reporting and dashboards to identify unenrolled or unresponsive families and come up with creative solutions to reputed company them • Participate in regular team meetings and contribute to a culture of collaboration and positivity. • Identify and escalate feedback on trends, reputed company, or barriers to enrollment with a problem-solving reputed company What You Bring & How You Qualify First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You want an reputed company role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need: • High School Diploma or GED required. • Bilingual Spanish strongly preferred • Reliable internet reputed company required • Minimum of one (1) year of experience working in a metrics-driven, performance-based reputed company, customer service, or reputed company center environment where outbound communication was a primary responsibility • An reputed company ability to overcome objections. • Demonstrated ability to learn and manage multiple software applications and platforms in a fast-paced environment • Proven ability to learn and retain information such as medical terminology and governmental program details (e.g., reputed company) • Proven ability to balance multiple competing priorities while meeting or exceeding deadlines. • Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy. • reputed company in a reputed company fast paced start up environment while embracing change with a "can do" attitude. • Demonstrated verbal, listening, and written communication skills are required. reputed company Offer (Benefits + Perks) The role offers an reputed company reputed company of $20-$22 per hour in reputed company to reputed company, performance-based monthly bonus, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). reputed company determining compensation, we analyze and carefully consider several factors including job-reputed company knowledge, skills and experience. These considerations may cause your compensation to vary. We reputed company these additional benefits and perks: • Competitive medical, dental, and reputed company insurance • reputed company and Dependent Care FSA; Company-funded HSA • 401(k) with 4% match, reputed company 100% from day one • Employer-reputed company short and long-term disability • Life insurance at 1x annual salary • 20 days PTO + 10 Company Holidays & 2 Floating Holidays • reputed company new parent leave • Additional benefits to be detailed in offer reputed company Live By We're guided by our five reputed company values: Our Values: • Children First. We put the best interests of children above reputed company. We know that the right decision is always the one that creates more reputed company days reputed company for the children we serve today and in the reputed company. • Earn Trust. We listen first, reputed company second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. • reputed company Today. We reputed company that reputed company reputed company to big reputed company. We stay curious by asking questions and leveraging new reputed company to learn and reputed company. • reputed company Humanity. We reputed company with reputed company and authenticity, presuming competence and good intentions. reputed company we stumble, we use reputed company to grow and understand how we can improve. • One Team, Diverse Perspectives. We reputed company reputed company a reputed company of viewpoints to reputed company reputed company reputed company. Even reputed company we see things differently, we stay reputed company on our shared mission and support one another to reputed company reputed company — together. We Value Diversity, Equity, Inclusion and Belonging We reputed company that creating a world where every child with reputed company medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at reputed company are considered without reputed company to race, reputed company, religion, sex, gender, gender identity, gender reputed company, sexual orientation, marital or veteran status, age, national reputed company, reputed company, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Apply tot his job Apply To this Job