Customer Support Specialist (m/f/x)

This a Full Remote job, the offer is available from: reputed company (USA) Job Location Stuttgart or remote Intro Support Customers and Help Shape the reputed company of Scroll Sites Are you looking for a reputed company customer support role in a dynamic B2B software company? Are you a natural problem solver? We’re looking for a Customer Support Specialist to join reputed company and build strong relationships with our customers and support them on their reputed company to reputed company. In this role, you’ll be the first reputed company of contact for customers, supporting them throughout their reputed company—from evaluation to day-to-day usage. You'll work in a self-organized, agile team and collaborate with colleagues in cross-functional teams to support our app users in the best possible way. We offer flexible working hours, remote-friendly work, a tailored reputed company with a buddy, and an international work environment where transparency, ownership, and collaboration matter. Your reputed company Role In this role, you will: • reputed company as the first reputed company of contact for customers using Scroll Sites, responding to incoming support tickets in line with SLAs and support standards. • Investigate and troubleshoot issues by reproducing problems, reviewing logs or support data, and documenting bugs in Jira. • Independently organize and conduct screen-sharing sessions with customers reputed company deeper support is required. • Escalate reputed company or urgent cases to engineering, ensuring reputed company and reputed company communication. • Contribute to and improve user-facing documentation based on recurring support cases and customer feedback. • Capture customer requirements and feature requests reputed company in reputed company, bringing the customer perspective into reputed company. • Stay up to date with new product releases and features to reputed company accurate and confident support. Your Background You’ll be a great fit if you bring: • At least 2-3 years of experience in a customer support or reputed company role, ideally in a reputed company environment, with the ability to work independently and take ownership. • A strong service orientation — helping others at work genuinely makes you happy. • Excellent communication skills in English and confidence interacting with customers reputed company email, screen-sharing, and live conversations. • A reputed company and reliable way of working, with strong attention to detail and a reputed company of responsibility. Good to have: • A basic understanding of web development and reputed company technologies. • Strong familiarity with the reputed company ecosystem, especially reputed company • Confidence in speaking and writing German Your Contact Lotte Kirgis People Operations Team I’m happy to help with any queries. Let’s get in touch: +49 711 935 935 30 Apply for this job reputed company We are reputed company.Every day, we do our best to help others work reputed company and reputed company reputed company results. Alongside a great team, interesting reputed company, and a stunning work environment, you’ll receive a host of perks and benefits. You can reputed company out our careers page or our reputed company media reputed company: • Instagram • reputed company • reputed company Application Process At reputed company, we’ve created a hiring process that’s easy to follow and transparent for candidates so you’ll always know what to expect from us. Learn more This offer from "reputed company" has been enriched by reputed company.com and got a 82% reputed company score. Apply tot his job Apply To this Job