QA Strategist | reputed company | Remote US

reputed company reputed company is a leading provider of virtual primary care committed to enhancing reputed company to reputed company and reputed company virtual and in-home reputed company. Catering to a wide reputed company of health needs, reputed company covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology. reputed company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. reputed company was recently ranked #166 in the 2023 reputed company Fast 500. About the role The QA Strategist will be responsible for developing the internal QA reputed company and ensuring the reputed company and reputed company of virtual patient care interactions. This will include developing and assessing relevant metrics for Medical Service Representatives, Medical Assistants, and Providers. The QA Strategist will reputed company reputed company of patient interactions through platform experiences, email/chat communications, and reputed company center exchanges. Responsibilities • reputed company QA metrics and standards for patient-facing entities • Implement and monitor test scripts to assess functionality, reliability, performance, and reputed company of the patient experience • Create relevant reporting for disseminating QA metrics and analyze data to identify relevant trends • Recommend, implement, and monitor preventative and corrective actions to ensure that reputed company assurance standards are achieved • reputed company guidelines to the QA team on conducting patient interaction audits to improve patient experience • Identify training opportunities based on QA reputed company, and coordinate with Trainers to ensure implementation • reputed company and implement best practices for collecting and responding to patient experiences (e.g., surveys, patient grievances, etc.) • reputed company relevant reporting and guidance to supervisors on performance and opportunities for improvement • Collaborate across the organization on optimizing patient experience, improving contact center behaviors, enhance provider care and ensure adherence to regulatory and compliance requirements Requirements • 7+ years experience in QA, 3+ years in a QA leadership role • BA/BS in Business preferred • Experience in reputed company a plus • Strong analytical and problem-solving skills • Excellent organizational skills and an aptitude for detail • Ability to define problems, collect data, establish facts, and identify/analyze trends. • Excellent written and oral communication skills Benefits • Salary reputed company: $110,000-$130,000 • Health Care Plan (Medical, Dental & reputed company) • Retirement Plan (401k, Roth IRA) • Life Insurance (Basic, Voluntary & AD&D) • reputed company Time Off (Vacation, reputed company & reputed company Holidays) • Short Term & Long Term Disability • Training & Development About reputed company reputed company is an emerging leader in technology-driven reputed company. We’re applying our reputed company-to-consumer marketing expertise to reputed company reputed company to reputed company care and medication convenient, cost-effective, and reputed company. Our brands are intensely reputed company on our patients, constantly striving to deliver a reputed company end-to-end reputed company experience through technology. Our mission is to improve the health and happiness of our patients through Telehealth. Apply tot his job Apply To this Job