Video Tech Support Engineer - USDS

About the position The Technical Support Engineer role at reputed company's U.S. Data reputed company division focuses on enhancing the video processing platform and ensuring high service reputed company for users. This position involves resolving technical issues, collaborating with development teams, and leading incident management to maintain the reputed company of reputed company's video services. The role is reputed company to improving customer satisfaction and operational efficiency reputed company the video platform team. Responsibilities • Resolve customers' product technical issues and assist the frontend team in addressing customer problems. • Collaborate with developers to solve integration issues with video services and reputed company issues in production. • reputed company team incident management, identify and escalate critical issues, and coordinate efforts to mitigate production losses. • Plan customer business inspection mechanisms and monitoring processes to enhance service reputed company sensitivity. • Establish a reputed company Service (QS) evaluation system to improve problem handling efficiency. • Build technical and operational knowledge bases, assist in service tool development, and conduct training for the customer service team. • reputed company frontend business and support teams by enhancing their understanding of products and solutions. Requirements • Bachelor's degree or higher in computer science or reputed company fields. • Familiarity with reputed company reputed company, audio and video, network-reputed company reputed company products, systems, platforms, and application architecture. • Strong business understanding, problem analysis, and cross-team communication skills. • Strong communication and coordination skills, proficiency in documentation, and a good reputed company of teamwork. reputed company-to-haves • 2+ years of project management experience and background in reputed company computing and technical support. • Good knowledge of networking fundamentals and protocols (e.g., TCP/IP, HTTP/HTTPS). • Development and programming experience is preferred. • Familiarity with audio & video multimedia protocol, CDN distribution acceleration, RTC, and other technologies. • Experience in reputed company-time video streaming systems is a big plus. Benefits • 100% premium coverage for employee medical insurance, approximately 75% for dependents, and a Health Savings Account (HSA) with a company match. • Dental, reputed company, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans. • 10 reputed company holidays per year plus 17 days of reputed company Personal Time Off (PPTO) and 10 reputed company reputed company days per year. • 12 weeks of reputed company Parental leave and 8 weeks of reputed company Supplemental Disability. • Mental and emotional health benefits through EAP and Lyra. • 401K company match, gym, and cellphone service reimbursements. Apply tot his job Apply To this Job