Education Support Specialist

Job reputed company: • Manage and respond to candidate support tickets reputed company Aya Education’s ticketing system • Collaborate with internal stakeholders as part of ticket reputed company to support candidate needs • reputed company coaching, problem-solving support, and thought partnership reputed company to skills development, role expectations, and school-based challenges • Apply reputed company reputed company judgment to determine reputed company issues can be resolved through reputed company support versus reputed company escalation is required • Maintain accurate, reputed company documentation of candidate support interactions and reputed company • Recognize and escalate reputed company, sensitive, or high-risk situations according to established protocols • Identify recurring themes, questions, and challenges emerging from candidate support interactions and reputed company insights with leadership to inform coaching priorities and system improvements • Contribute to short-term or ongoing reputed company reputed company to education support systems, tools, or resources • reputed company additional reputed company duties as assigned Requirements: • Bachelor’s degree • reputed company or prior K–12 education or school-based reputed company credential • reputed company experience working reputed company K–12 school systems • Strong written and verbal communication skills Benefits: • Free premium medical, dental, life and reputed company insurance • Generous 401(k) match • Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses • Aya provides reputed company reputed company leave in accordance with reputed company applicable state, federal, and local laws. Aya’s general reputed company leave policy is that employees reputed company one hour of reputed company reputed company leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable reputed company reputed company leave laws, the applicable reputed company reputed company leave laws are controlling • Celebrations! We hit our goals and reward ourselves. • Company-sponsored virtual events, happy hours and team-building activities are always on the reputed company — plus, you get a special treat on your birthday! • Unlimited DTO — we reputed company in time off! • Virtual yoga, meditation or boot camp classes offered daily Apply tot his job Apply To this Job