**Experienced Full Stack Customer Support Representative – Premium Client Services**

Are you ready to embark on a journey of endless possibilities, both in and out of the workplace? Join the arenaflex family, and you'll explore the farthest corners of the globe, develop your skills, and become the best version of yourself. As you take on new challenges, you'll handle obstacles with agility and poise, acquiring new expertise and propelling your career while having a blast. Come and advance both your personal and professional life, and get ready to soar! **Why you'll love this role** The Exceptional Customer Services Representative is an ambassador of arenaflex, providing unparalleled hospitality, outstanding customer support, and comprehensive tagging and issue resolution for our most valued clients across all regions covered by the Premium Customer Services team. Premium Customer Services Representatives deliver exceptional, unparalleled services in a positive, enthusiastic, considerate, and friendly manner to all clients and visitors. **What you'll do** These are the fundamental elements of the role: * Provide premium customer care to all clients * Register clients and verify their access to clubs and lounges * Welcome clients by completing all visitor experience tasks (e.g., greeting clients by name whenever possible, ensuring identification is visible, providing Wi-Fi passwords, asking how you can help) * Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Smart Keypad [QIK]) * Check in premium clients for their flights (e.g., flight changes, rebooking, ID confirmation swipe) * Monitor flights to identify boarding times, delays, or disruptions to best accommodate client needs * Issue client tickets (e.g., day of flight, reissues, future tickets) * Cancel traveler reservations, as mentioned * Add clients to priority lists (e.g., upgrades, standby) * Provide convenient resolution of clients' travel issues * Contact a higher level of customer care support (i.e., premium services CSCs or CSMs) to address complex client issues, as necessary * Archive client issues in the passenger name record (PNR) * Perform club enrollment or sales activities (e.g., Admirals Club, credit card enrollments) * Coordinate all services provided to premium status clients (e.g., Admirals Club Key program and Five Star service) * Assist first-class status clients (e.g., Admirals Club Key, Five Star Individuals) as they move throughout terminals * Assist clients with their belongings, as necessary * Monitor or maintain the presence of the lounges or clubs (e.g., through direct or walk-throughs) * Communicate with colleagues to ensure food and drinks are provided to club and lounge clients consistently * Manage the activities of colleagues providing services (e.g., food, cleaning) to the clubs and lounges * Assist clients with technology provided in the clubs and lounges * Reserve meeting rooms (e.g., 60 minutes) for same-day travel requests * Coordinate services for any meetings happening in meeting rooms (e.g., food for the meetings) * Complete open or close procedures for clubs and lounges * Address escalated client issues or concerns * Lead alcohol stock review with drink colleague (at certain airports) * Monitor KeyStar system to coordinate proper services for clients (e.g., government officials, OneWorld, Admirals Club Key, Five Star) (at certain airports) * Report to site on time, as scheduled, and at your assigned station or area, including mandatory overtime requirements, varying shifts, weekends, and holidays * Adhere to task-specific training protocols * Adhere to company policies, procedures, and performance guidelines * Wear uniforms as required by company policy * Comply with federal regulations (e.g., TSA, FAA) * Utilize multiple internal resources/systems, including during client interactions **All you'll need for success** * Minimum Capabilities Training and Prior Professional training * Bilingual language skills required in certain areas * Must satisfy FAA background checks to qualify for unescorted access badges to airport security ID display areas (SIDA), if applicable * Must be able to obtain required airport power and US Customs security IDs, if relevant * Effectively demonstrate exceptional customer care and client commitment in a climate of flexibility * Ability to work under pressure, handle multiple tasks simultaneously while providing close attention to detail and customer support * Excellent interpersonal skills/relationship skills with ability to connect effectively with all levels of management and public contact * Service-oriented and self-motivated with a high level of exceptional skill * Willingness to attend training courses in Dallas/Fort Worth, Texas * Prior customer service experience strongly preferred * Maintain a well-groomed and professional appearance * Excellent communication skills * Prior travel industry experience preferred * Computer experience preferred * Strong organizational and management skills required * Ability to work irregular and extended hours, including weekends and holidays * Must be able to answer to manage a normal and convenient premise **What you'll get** Take advantage of everything arenaflex has to offer: * Health benefits: From the start, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We want you to be your best self - that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and, depending on the workgroup, manager contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be yourself at arenaflex** From the colleagues we hire to the clients we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply! Apply for this job