**Experienced Customer Service Representative – Luxury Fashion E-commerce**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a leading online shopping destination for fashion and style, we're seeking a driven and action-oriented individual to join our team as a Customer Service Representative. If you're passionate about delivering top-notch customer service and have a keen eye for detail, we'd love to hear from you. **About arenaflex** arenaflex is a Madison, Wisconsin-based company that's part of the arenaflex family. As a fully integrated subsidiary, we're committed to delivering the best possible shopping experience for our customers. With a curated selection of luxury fashion items from well-known and up-and-coming designers, we cater to women all over the world. Our mission is to provide fashion-forward, high-quality products with quick and free international shipping. **The Role** As a Customer Service Representative, you'll be responsible for responding to customer inquiries via phone, email, and online chat. You'll guide customers through the ordering process, resolve post-order issues, and utilize software tools to address client concerns. You'll also work with outside shipping contractors to resolve international concerns. If you're a team player with excellent communication skills and a passion for customer happiness, we'd love to have you on board. **Compensation and Benefits** We offer a competitive salary of $19.00 per hour, with the potential to earn up to $53,600 per year in our highest geographic market. Our compensation package reflects the cost of labor across several US geographic markets. In addition to a full range of medical, financial, and other benefits, you may also be eligible for equity, sign-on payments, and other forms of compensation. **Responsibilities** * Respond to presale inquiries via phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials * Guide customers through the ordering process online * Address and resolve post-order inquiries regarding delivery, billing, and shipping * Utilize software tools to address client inquiries * Work with outside shipping contractors to resolve international concerns **Requirements** * High school graduation or its equivalent * Two or more years of experience in the retail, service, or customer service industries * Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders * Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs * Excellent organizational, time-management, and prioritization abilities * Flexibility with a full-time schedule, including shift assignments on weekends and evenings * A keen eye for detail and a high level of accuracy * Experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service * Working knowledge of MS Office Suite and Internet Explorer **Preferred Qualifications** * Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian **Our Company Culture** At arenaflex, we value diversity and encourage individuals from all backgrounds to apply. We're an equal opportunity employer committed to creating a workplace that's inclusive and supportive. If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we'd love to hear from you. **How to Apply** If you're ready to join our team and make a difference in the lives of our customers, click the link below to apply: Apply Now! Don't miss this opportunity to be part of a dynamic and growing company that's passionate about delivering exceptional customer experiences. Apply today and take the first step towards a rewarding career with arenaflex! Apply for this job