**Experienced Customer Service Representative – Remote Work Opportunity at arenaflex**

Are you ready to embark on an exciting journey, both in and out of the office? Join the arenaflex family, and you'll explore the world, develop your skills, and become the best version of yourself. As you take on new challenges, you'll master new skills, propel your career, and have a blast. Come and enhance both your personal and professional life, and get ready to take off! **Why You'll Love This Job** As a Customer Service Representative at arenaflex, you'll collaborate with clients in a friendly, efficient, professional, and courteous manner. **What You'll Do** These are the fundamental elements of the job: * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and front seat tasks (except for curbside), resolve oversold seat tasks, and issue upgrades * Issue vouchers and coordinate with vendors for traveler lodging facilities, meals, and transportation; arrange refuel and refresh * Perform traveler boarding, including ticket lift and ticket lift/confirmation * Operate door readers/scanners and related tasks to include pre-boarding, observing/checking carry-on items and departure line standards * Operate jetways/bridges for the purpose of boarding and deplaning travelers * Make boarding and departure gate announcements * Carry domestic/international flight records * Perform traveler service flight close-out procedures * Accept, check, and label travelers' bags at destination points, full-service ticket counters, and premium ticket counters * Maintain the schedule of the flight boarding process * Perform customer service hands-on training * Process and complete credit card transactions at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and stand transactions at ticket counters * Manage lines at ticket counter stands and ticket counters * Clear/confirm international reports at booths in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist customers requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors * Perform customer service work related to handling domestic flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including fulfilling any required overtime requirements * Answer and assist during security and emergency situations * Provide connecting traveler door information * Provide quality customer service in a professional manner and according to arenaflex's standards * Adhere to company policies, procedures, and performance standards * Complete task-related training stages * Comply with applicable laws (e.g. DOT, FAA, TSA) * Utilize various internal tools/systems including during customer communications * Wear attire as required by company policy **All You'll Need for Success** * Minimum Capabilities: + Education and Earlier Professional training + Bilingual language abilities required in certain areas + Valid substantial driver's license as required by local authorities + Should meet FAA criminal record checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Should be able to obtain suitable airport power or potentially US Customs security identification, if relevant + Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet company and security requirements + Should be eligible to work in the U.S. * Preferred Capabilities: + Training and Earlier Professional training + Working knowledge of Sabre or another Traveler Service System + Past face-to-face Customer service experience + Working in a high-speed environment **What You'll Get** Take advantage of everything arenaflex has to offer: * Medical Benefits: From day one, you'll have access to your health, dental, vision, and prescription benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at arenaflex** From the colleagues we hire to the customers we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our customers, suppliers, communities, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply Job! Apply for this job