**Experienced Senior Director of Customer Success – Driving Business Growth and Client Satisfaction at arenaflex**

Are you a results-driven leader with a passion for driving business growth and client satisfaction? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a leading innovator in the industry, where we're seeking an experienced Senior Director of Customer Success to join our Business Initiatives team. As a Senior Director of Customer Success at arenaflex, you'll play a critical role in driving positive business results for our clients through strategic account management, client engagement, and relationship-building. You'll be responsible for leading a high-performing team of customer success managers, developing and executing key initiatives, and owning revenue-related targets, including pipeline growth, development, and Net Dollar Retention. Your expertise will be instrumental in scaling a top-performing sales ecosystem and driving business growth for arenaflex. **Your Impact** As a Senior Director of Customer Success, your work will have a significant impact on arenaflex's success. You'll be a key driver of revenue growth, high client satisfaction, and significant experiences, and you'll be a role model for both the client and your team. Your leadership will be instrumental in shaping the future of arenaflex's customer success strategy and driving business growth. **Assessment and Compensation** You'll be assessed and compensated based on the performance of the Customer Success team, initiatives to develop the client success capability, and job demonstrating arenaflex's Excited values (moral, versatile, abrasive, compassionate, and surprising). Your compensation package will reflect your value to arenaflex, with a competitive salary and benefits that support your professional growth and well-being. **Your Journey with arenaflex** Your first 30 days will focus on learning and onboarding. You'll gain a deep understanding of our clients, our product, our value proposition, sales execution, the sales tech stack, and our value-based sales system. By the end of month three, you'll have onboarded new team members, developed and tested new playbooks, assessed performance metrics, and established a clear, strategic plan for the year ahead. Your team will be consistently meeting pipeline growth, volume, and NDR assumptions. By the end of month six, you'll have established a highly effective working rhythm, captured performance improvements, and laid out an anticipated and repeatable endeavor client success process. By the end of year one, you'll have built a top-tier Customer Success capability that's equipped to efficiently and effectively support a rapidly growing and global client base. **We're Looking for Someone Who** * Embodies our Excited values – is moral, versatile, abrasive, compassionate, and surprising * Lives on the West coast of the US or Canada and can collaborate in-person a month for each quarter, traveling if necessary to the hub where the team is based * Is determinedly driven to set aggressive short and long-term objectives and has a proven track record of achieving them * Assembles and develops relationships with individuals, understands their needs and objectives, and owns solutions * Looks for reasons and makes and has the ability to blend quantitative and qualitative data, make data-driven decisions, and use (often incomplete) data to identify gaps and potential opportunities * Rejuvenates stories, stimulates them, and makes them engaging and clear – in other words, takes dry concepts and breathes new life into them with pictures, models, and analogies * Finds ways to recognize business value and extend client relationships through a deep understanding of client needs, rather than a feature list * Understands the subscription plans of action, including Freemium, free trial, account expansion, and upsells **Support for You, Professionally and Personally** * Professional development: We believe that independence and trust are critical to engaging our colleagues to give their all, most creative work in a way that aligns with their preferences, talents, and well-being. We support professional growth and development with training, coaching, and regular feedback. * An associated team: arenaflex builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our Excited values. We work to foster a sense of belonging among colleagues in various ways, including our employee affinity groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ colleagues, women, and parents. We also celebrate our colleagues and achievements with global, local, and team-specific initiatives. **Remuneration and Benefits** arenaflex offers all colleagues competitive compensation, alongside an benefits package that includes: * Great healthcare (including a wide range of clinical, dental, vision, mental health, and fertility benefits) * Disability and additional security options * 401(k) and RRSP matching * Paid parental leave * Twenty days of paid time off each year, eleven days of paid holidays each year, and unlimited days off * Workspace allowances * Child and pet care payments * Health payments * Confirmation limits * Learning and development opportunities If you're a results-driven leader with a passion for driving business growth and client satisfaction, we encourage you to apply for this exciting opportunity to join arenaflex's Business Initiatives team. Apply for this job