Experienced Remote Customer Service Representative for Leading Staffing and Consulting Firm – Competitive Pay and Professional Growth Opportunities

• Acting as an initial point of contact for inbound participant requests and questions, providing timely and effective support
• Maintaining a high level of product and system knowledge to provide support to internal and external partners, ensuring seamless communication and issue resolution
• Fielding daily calls from HRS participants with questions regarding HRS products, addressing concerns and providing solutions in a professional and courteous manner
• Logging and documenting participant conversations and issues, ensuring accurate record-keeping and follow-up
• Providing real-time technical support for participants using the automated phone system and employee website, troubleshooting issues and resolving problems efficiently

Qualifications and Requirements

To be successful as a remote customer service representative at arenaflex, you will need:

• Previous open enrollment experience preferred, with a strong understanding of health and benefits plans
• Proficiency in computer software packages, including HRIS, Salesforce, Sungard, and ORS, with the ability to learn and adapt to new systems
• Knowledge of renewing health and benefits plans, with the ability to update enrollments, policies, and rates accurately
• Excellent communication and customer service skills, with the ability to provide clear and concise information to participants and internal stakeholders
• Strong problem-solving and analytical skills, with the ability to troubleshoot issues and resolve problems efficiently

Preferred Qualifications

To stand out as a candidate, you should have:

• Experience in a similar role in a healthcare-related service, with a strong understanding of the industry and its regulations
• Advanced knowledge of customer service principles and practices, with a focus on providing exceptional service and support
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with participants and internal stakeholders
• Excellent problem-solving and analytical skills, with the ability to troubleshoot issues and resolve problems efficiently
• Strong attention to detail, with the ability to accurately document and record participant conversations and issues
• Ability to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong technical skills, with the ability to learn and adapt to new systems and software packages

Career Growth and Development

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a remote customer service representative, you will have access to training and development programs, as well as opportunities for advancement within the organization. Our goal is to help you achieve your career goals and provide you with the support and resources you need to succeed.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We prioritize fostering a fair, transparent, and secure hiring environment for all, and we are committed to providing our employees with a positive and productive work experience. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to create a work environment that is inclusive and supportive of all employees.

Compensation and Benefits

As a remote customer service representative at arenaflex, you will be eligible for a competitive salary and benefits package, including:

• Competitive pay up to $20/hr
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for career advancement and professional growth
• Flexible scheduling and remote work options
• Access to training and development programs

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join arenaflex as a remote customer service representative. With competitive pay, tremendous amenities, and opportunities for long-term career success, this is an opportunity you won't want to miss. Apply today and take the first step towards a rewarding and challenging career with a leading staffing and consulting firm.