**Experienced Customer Service Representative - Night Shift - US Customer Support**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers. As a Customer Service Representative, you'll be at the forefront of this mission, working closely with our customers and dealers to provide exceptional service and support. If you're passionate about delivering world-class customer experiences and have a knack for problem-solving, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions and services to the global market. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. We're proud of our diverse and inclusive work environment, where talented individuals from all walks of life come together to drive innovation and growth. **Job Summary** We're seeking an experienced Customer Service Representative to join our Contact Center team in Pune, India. As a Customer Service Representative, you'll be responsible for providing exceptional service to our North American customers and dealers, resolving inquiries and issues in a timely and professional manner. This is a night shift role, supporting the United States market, with a focus on delivering high-quality service and support. **Key Responsibilities** * Respond to inbound calls from customers and dealers, researching and resolving inquiries and issues related to finance products * Document customer and dealer interactions, entering descriptive information online to provide history and track issue resolution * Resolve and make business decisions on escalated and complex questions, referencing multiple screens and/or documents * Track trends and identify streamlined processes for customer, dealer, and product concerns, informing/providing feedback to appropriate departments or units * Support in troubleshooting technical online requests, such as helping customers reset passwords, navigate arenaflex websites, etc. * Deliver on key performance indicators around quality, effort, productivity, and accuracy, while adhering to legal expectations and procedures **Required Qualifications** * Proficient listening and comprehension skills in English * Clear written and verbal communication in English, with proper grammar and an accent understandable by customers * High level of patience and customer centricity in resolving customer service requests * Proficient in using Microsoft Office applications, intranet, and internet * Able to multi-task and work well in a fast-paced environment * Experience independently gathering appropriate information and diagnosing the cause of a problem before taking action, with the ability to make independent decisions * Experience with negotiation and conflict resolution, along with strong attention to detail and basic math skills * Knowledge of installment, revolving, and leasing finance products is preferred **Desired Qualifications** * Experience in Banking and Financial Services Industry customer support services catering to US customers (1-3 years) * Experience working in customer service or related customer-oriented environment in an International Call Center Setup (1-3 years) * Experience in using Excel, Microsoft Word, and other Microsoft tools (1-3 years) * Work experience in a team environment (1-3 years) * Experience with transaction data entry and processing (1-3 years) **Education** * Graduate or postgraduate in any discipline **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure your success **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Application Deadline** This position will be posted until December 21st, 2023. Don't miss out on this opportunity to join our team and make a difference in the lives of our customers. Apply today! Apply for this job