Experienced Part Time Remote Data Entry Specialist – Customer Service Representative for arenaflex

Introduction to arenaflex

arenaflex is a leading American pharmaceutical retailer and company that has been at the forefront of providing exceptional healthcare services and products to its customers. With a rich history dating back to its founding, arenaflex has grown to become one of the largest drug store chains in the United States. Our company offers a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more. At arenaflex, we are committed to providing our customers with the best possible experience, and we are looking for talented and dedicated individuals to join our team.

Job Overview

We are seeking an experienced Part Time Remote Data Entry Specialist – Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you will be responsible for performing information section and patient enrollment, answering high volume client requests, and working under direct supervision. You will also be responsible for utilizing pharmacy systems to retrieve patient and medication data, handling patient medication requests, and investigating to obtain missing prescription data. If you have excellent communication skills, are able to work in a fast-paced environment, and are passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Utilize arenaflex's prescription data entry methods and rules to process new patient enrollment by entering data into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription data and interpret clinical abbreviations (SIG codes).
• Resolve all data entry related exceptions.
• Handle communication to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Third-Party Rejections by researching, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to payers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those at different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• Bachelor's Degree.
• Basic level computer skills (for example: start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print documents, and/or access information online).
• Basic web browser skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
• Transitional level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Communicate effectively in writing and verbally.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Transitional to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Familiarity with Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will also have access to training programs, skills development initiatives, and the opportunity to move up the corporate ladder. Our company is dedicated to promoting from within, and we encourage our employees to take on new challenges and pursue their career goals.

Work Environment and Company Culture

arenaflex is a company that values its employees and is committed to providing a positive and supportive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we strive to create an environment that is inclusive and welcoming to all employees. As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will be working remotely, but you will still be an integral part of our team. You will have the opportunity to collaborate with colleagues from across the company, and you will be supported by a team of experienced professionals who are dedicated to helping you succeed.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary of $23 per hour. You will also be eligible for a range of benefits, including health care benefits, prescription drug discounts, employee assistance programs, paid time off, retirement plans, employee discounts, and wellness programs. Our company is committed to providing its employees with a comprehensive benefits package that supports their physical, emotional, and financial well-being.

Conclusion

If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for the Part Time Remote Data Entry Specialist – Customer Service Representative position at arenaflex. This is a unique opportunity to join a leading American pharmaceutical retailer and company, and to develop your skills and knowledge in a fast-paced and dynamic environment. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply today!