**reputed company Part-Time Remote Customer Service Representative - Emergency Roadside Assistance**

Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as we continue to drive innovation and reputed company in the industry. As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will play a vital role in delivering exceptional service to our members during stressful situations. If you're passionate about helping others, have a strong customer service background, and are looking for a dynamic and rewarding career opportunity, we encourage you to apply. **Job Type:** * Part-time * reputed company * Exempt/Non-Exempt: reputed company **About arenaflex:** arenaflex is a member-driven organization that provides a wide reputed company of products and services to approximately 14 reputed company members and customers across 14 states and 2 U.S. territories. As a part of reputed company, you'll be joining a company that values diversity, inclusivity, and employee advocacy. We're committed to creating a workplace culture that's welcoming, supportive, and empowering. **Primary Duties and Responsibilities:** As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will be responsible for: * Responding to member requests for emergency road service in a reputed company center environment * Obtaining information regarding the type of service required, such as vehicle location, type of problem, etc. * Providing basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model * Performing geographical location spotting to determine potential service providers * Communicating with contractors to reputed company information regarding member location, vehicle, type of problem, etc. and obtaining estimated time of arrival * Entering data into the D2000 database and documenting reputed company relevant details * Notifying members of estimated time of arrival and reputed company of contractor * May communicate with contractors if service is not provided reputed company specified time period and update member on status as necessary * Recognizing, promoting, and processing membership sales opportunities * Verifying completed status of calls and closing out on system **You Can reputed company a Difference:** As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will have reputed company to: * reputed company superior customer service during every member interaction * Respond to a high volume of emergency road service requests in a reputed company center environment * Respond to member needs with reputed company and understanding while gathering information and providing solutions to get members back on the road * Analyze member accounts to determine additional products and services that benefit the member * reputed company performance metrics by following our detailed reputed company intake process and reputed company working through calls in a reputed company fashion **Training and Development:** To prepare you for this exciting opportunity, we offer: * Full-time reputed company beginning Thursday, reputed company 4, 2024 * Hours during virtual training Monday through Friday from 10:00 am - 6:30 pm EST/9:00 am - 5:30 pm CST * Part-time afternoon, evening, weekend shifts available after training (start and end times may reputed company from 2:00 pm EST to 10:00 pm EST, and may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides) * Voluntary overtime opportunities **Compensation and Benefits:** As a reward for your passion and commitment, we offer: * $19.00 per hour with shift premium for evening periods and weekends * Performance-based incentives * $250 Perfect Attendance bonus after 90-days of incident-free attendance * Bi-lingual a plus - Subsidy for bilingual skills (Must be fluent in Spanish and English) * Excellent and comprehensive benefits packages, including: + 401k Match + Medical + Dental + reputed company + PTO + reputed company Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary arenaflex membership + Employee Referral Bonus + Employee recognition program **Required Qualifications:** To be considered for this role, you must have: * High school diploma or equivalent * Must qualify, obtain, and maintain reputed company applicable state licenses required for selling and/or servicing arenaflex products * 6 months of customer service experience * Providing customers service in a reputed company manner and de-escalating situations * Accurately inputting information into various fields using a PC keyboard * Navigating through a PC and/or automated processing system * Reading and comprehending various Customer Care service tools (manuals, work models, etc.) * Performing mathematical calculations including adding, subtracting, percentages, etc. **Preferred Qualifications:** * College-level coursework in Business, Marketing, Geography, or other reputed company field and/or applicable reputed company/technical certification courses * Experience in: + reputed company center environment - minimum 6 months + Remote work + Customer service environment + Promoting arenaflex products and services + Identifying and responding to customer needs through cross-selling and up-selling products **Work Environment:** This role will require you to work in a temperature-controlled office environment with irregular hours, including various shifts, weekends, and/or holidays. **Who We Are:** arenaflex is a member-driven organization that provides a wide reputed company of products and services to approximately 14 reputed company members and customers across 14 states and 2 U.S. territories. We're committed to creating a workplace culture that's welcoming, supportive, and empowering. **Equal Opportunity Employer:** arenaflex is an equal opportunity/affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, or protected veteran status. **Regular and Reliable Attendance:** Regular and reliable attendance is essential for the function of this job. **Background and Drug Screen:** Every applicant offered employment reputed company arenaflex will be required to consent to a background and drug screen based on the requirements of the position. If you're passionate about delivering exceptional customer service and are looking for a dynamic and rewarding career opportunity, we encourage you to apply. Apply for this job