**Experienced Customer Onboarding and Support Consultant – Building a Seamless Experience for arenaflex B2B SaaS Customers**

At arenaflex, we're revolutionizing the way businesses operate by connecting their sales, operations, and finance through our innovative B2B SaaS platform. We're now seeking an experienced Customer Onboarding and Support Consultant to join our team and help us deliver exceptional customer experiences that drive growth and success. **Why arenaflex?** arenaflex is more than just a company – we're a community of like-minded individuals who share a passion for building a different kind of technology company. One where you don't need to sacrifice your work-life balance, where late nights and weekends aren't a prerequisite for success, and where you can truly make a difference. We're a self-funded and profitable business that values transparency, flat org structures, and a culture of collaboration. **Your Role:** As a Customer Onboarding and Support Consultant at arenaflex, you'll be a founding member of our team, responsible for building and maintaining a seamless customer onboarding and support experience. Your primary focus will be on delivering exceptional customer support, solving technical issues, and taking ownership of customer issues through to resolution. You'll also be responsible for building and maintaining Knowledge Base Articles, providing relevant recommendations to customers, and engaging with customers to navigate the setup and administration of their Account. **Key Responsibilities:** * Be responsible for the complete end-to-end customer onboarding and support experience * Deliver great customer support experience to each customer * Solve technical issues and take ownership of customer issues through to resolution * Build and maintain Knowledge Base Articles for both internal and external audiences * Provide relevant recommendations specific to customers' business needs * Engage with customers to navigate the setup and administration of their Account * Collaborate with our COO and CTO to influence the product's roadmap **Requirements:** * Relevant 3rd-level degree or equivalent qualification * 2 to 3 years of relevant work experience in customer onboarding & support in a SaaS company helping customers achieve full business potential through technology * Ability to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure * Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills * Ability to apply customer success concepts, practices, and procedures to help drive customer success * Resolve customer service issues and strategically manage sophisticated customer service problems * Ability to communicate technical concepts clearly and effectively * Knowledge of development technologies (HTML, Javascript, APIs, etc.) * Knowledge of Accounting practices * Excellent written and verbal communication skills * Comfortable interacting with other groups and management **Desired Skills/Experience:** * Experience working in customer onboarding and technical support * Previous hands-on experience with cloud applications, such as CRMs and related technologies * Familiarity with customer support software and management practices (arenaflex uses Intercom) * Previous experience working with accounting platforms such as Quickbooks, Xero, etc. * Consultative and customer-focused approach and engagement style * Ability to prioritize, multi-task, and perform effectively under pressure **Benefits:** * Fully remote: work from anywhere you want * A career-defining opportunity at an early-stage SaaS company * Opportunities for learning and personal development * Competitive salary based on experience and location * Flexible working hours, although this role will require a mix of some calls with European, US/Canadian or customers in other territories **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please follow this link to fill out a short form: https://airtable.com/appPbHXwStr586kw5/shrYSTUID9FLAYuCJ We're a small team, so we'll struggle to respond personally to all applicants, but we appreciate your interest in joining arenaflex. Regardless of the success of your application, we thank you for taking the time to apply. Apply Job! **About arenaflex:** arenaflex is a leading provider of B2B SaaS solutions that connect sales, operations, and finance. Our innovative platform helps businesses streamline their operations, boost sales and operational efficiency, and achieve full business potential through technology. We're a self-funded and profitable business that values transparency, flat org structures, and a culture of collaboration. **Our Culture:** At arenaflex, we believe in building a different kind of technology company. One where you can truly make a difference, where work-life balance is a priority, and where you can grow and develop your skills. We're a community of like-minded individuals who share a passion for innovation, customer success, and collaboration. **Our Team:** Our team is made up of experienced professionals who are passionate about delivering exceptional customer experiences. We're a flat org structure, which means you'll have the opportunity to work closely with our COO and CTO to influence the product's roadmap and drive business growth. **Our Values:** * Transparency: We believe in being open and honest in all our interactions, whether with customers, partners, or team members. * Collaboration: We're a team that values collaboration, communication, and mutual respect. * Innovation: We're always looking for new and innovative ways to solve problems and deliver exceptional customer experiences. * Customer Focus: We're passionate about delivering exceptional customer experiences that drive growth and success. **Join Our Team:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please follow this link to fill out a short form: https://airtable.com/appPbHXwStr586kw5/shrYSTUID9FLAYuCJ We're excited to hear from you and explore how you can contribute to our mission to build a seamless customer onboarding and support experience at arenaflex. Apply for this job